My HealtheVet Prescription Delivery Tracking

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My HealtheVet Prescription Delivery Tracking

Most mail order prescriptions are not filled at the Indianapolis VA, but are sent from the VA Consolidated Mail Order Pharmacy (CMOP) in either Chicago, Illinois or Charleston, South Carolina. Prescriptions may take up to 7 – 10 days for prescriptions to arrive to your home from the time of ordering.

Did you know?
You have the ability to track when your medications from CMOP will arrive!

My HealtheVet offers prescription delivery tracking and e-mail notifications through the United States Postal Service (USPS) for medicines being mailed from CMOP.

To set up prescription tracking and e-mail notifications in My HealtheVet:

Go to and login using the User ID and Password you created. You may also login with your DS logon or credentials.  (If you don’t remember your User ID or Password, click login, then click on the Forgot User ID or Forgot Password links directly below the login box. Note: If requesting your User ID or resetting your Password, you will need to answer both your security questions. Your answers are case sensitive.)

Prescription Tracking Information:
Under the Pharmacy tab, select TRACK DELIVERY to see tracking information from the CMOP.  (You can also see if there is more than one medicine in the package by viewing the prescription numbers.)

Prescription Mailing Notifications via E-mail:
2. Click on MY PROFILE.
3. Go to the section SUBSCRIBE TO E-MAIL NOTIFICATIONS AND REMINDERS and click TURN ON. You must have a valid e-mail address listed in the CONTACT INFORMATION of this page.
4. Go to the bottom of the page and click on SAVE.
• E-mails will include a package tracking number with a link to USPS tracking information and prescription number(s) for medications in the package.

For any questions regarding the use of My HealtheVet please contact:
My HealtheVet Help Desk: 877-327-0022
Mobile Help Desk: 844-482-6624
8A-8P EST Monday-Friday (excluding federal holidays)

For any questions regarding your prescriptions please contact:
Pharmacy Call Center: 317-988-4370
7:30A-5:30P EST Monday - Friday