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VA Patient Experience Update September 2022

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Miss the CX Symposium?

Follow the link below to watch the first day of the opening ceremony, Tour of Duty presentation, and CX Awards ceremony.

RECORDED BROADCAST

VHA CX Innovation Awards Finalists Videos

Thank you for your votes and to each VISN for submitting their CX innovation. You may still view the videos for inspiration to innovate. WATCH VIDEOS

2022 VHA Shark Tank Competition Finalists Are Here!

Diffusion of Excellence is thrilled to announce this year’s 2022 VHA Shark Tank Competition Finalists! The 15 Finalists will go through the Shark bidding process September-October and then pitch their practices at the 2022 VHA Shark Tank Competition at VHA Innovation Experience LIST OF FINALISTS            MORE INFO

Emergency Medicine VSignals Surveys Launch

The Emergency Medicine Veterans Signals (VSignals) surveys (Emergency Medicine and Telehealth Emergency Medicine) are launching nationally on September 26, 2022.

Three 1-hour training options are available to employees between Sep 1-Sep 15.

MORE INFO          VA EM JOURNEY MAP          COMMUNITY EM JOURNEY MAP

^{Looking Forward}

CX Symposium Awards

The list of winners and viewing portal to watch the CX Symposium Awards Ceremony will be available on our CX Symposium SharePoint after Sep 7, 2022. Thank you for helping us recognize outstanding professionals for going above and beyond with the following CX Awards: CX Innovation, Own the Moment, Volunteer for the Year, Red Coat Ambassador, Best Experience for Facility Complexity, Most Improved Experience, and VBA CX Project of the Year.

September PX Champions Community of Practice Call

High Reliability Organization (HRO) Theme of the Month

The September 2022 HRO Theme of the Month is aligned to the HRO Value “Learn, Inquire and Improve.” This month's video has Nurse Manager Amy Davis and Dr. James McDaniel, Martinsburg VA Medical Center in VISN 5, recount how staff members worked together to continuously improve. MONTHLY SAFETY VIDEO          NEWSLETTER Visit the HRO SharePoint Site to access other products.

^{In Case You Missed It}

August PX Champions Community of Practice Call

The previous Community of Practice call was held on August 26th. In addition to the VEO Leadership Updates, Experience Data Set Training Recognitions, Field Innovations, VSignals, and CX Symposium updates were also shared. 

PRESENTATION SLIDES            RECORDED WEBINAR

VAntage Point is now VA News

VAntage Point, VA’s official blog, has transitioned to VA News. For the latest in VA news and information, visit the new site at news.va.gov and update your bookmarks. VAntage Point is no longer being updated.

^{VA PX SharePoint Updates}

Check out our New Tour of Duty Page!

Tour of Duty (ToD) training focuses on educating VA staff in the basics of the military, the special nature and calling of civil service, as well as best practices and strategies for employee self-care. Visit our ToD page to access the intro video from Secretary McDonough, One-pager, Executive Summary, and Frequently Asked Questions (FAQs)! ToD SHAREPOINT PAGE          START YOUR TOUR OF DUTY TODAY!

Level III: National I CARE in Action Awards

Have you seen a VA employee doing something noteworthy, in words or action, that makes a positive difference? NOMINATE SOMEONE TODAY All nominations are reviewed for acceptance. If approved, recipients will receive a signed certificate presented by the Veterans Experience Office.

Video of the Month

The Adventures of the Madison VA Public Servant

Check out the most watched video from the 2021 PX Symposium.   WATCH THE VIDEO

VA Insider Blog

Prevention, not prison When Rhonda Sanford meets Veterans, it’s usually at Veterans Court or a jail. And it’s after a police officer made first contact. She wanted to change that. https://vaww.insider.va.gov/prevention-not-prison/ READ BLOG

VA News Blog

VA embracing virtual reality to enhance the patient discharge process

VEO is collaborating with the Office of Healthcare Innovation and Learning (OHIL) and the VHA Extended Reality (XR) Network to explore a new role for Virtual Reality (VR) in employee education.           LEARN MORE

VA is here for you.

1-800-MyVA411 (800-698-2411) is always the right number. 

Veterans Crisis Line: 1-800-273-8255 and press 1, Chat, or Text 838255 Homeless Veteran Resources: 1-877-424-3838 or Chat White House VA Hotline: 1-855-948-2311

Share your feedback with us!

We’d like to hear what you think of our PX Update. You may leave comments at the bottom of the PX Update on SharePoint. Your comments will be used to improve our products to you.

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