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Nominations EXTENDED until August 5, 2022
The Secretary's I CARE Honor Award is the most prestigious I CARE award. All VBA, VHA, NCA, and Board of Veterans’ Appeals employees are eligible for this recognition. Secretary McDonough will present the award during the 2022 VA Customer Experience Symposium on September 7, 2022. The deadline for completed nominations is August 15, 2022. |
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After working on how Veterans interact with VA, the Veterans Experience Office will also focus on the employee experience or "EX." Learn more about how VA's Employee Experience Office is partnering with the Administrations and staff offices to respond to EX insights identified from the VA workforce
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Several VA facilities recently participated in an intense course on military culture called Tour of Duty (ToD). This program aims at enriching employee's understanding of Veterans through their own experiences. |
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The Patient Experience University (PXU) 101 Course enrollment for 2022 is now open. PXU 101 is a virtual 3-day workshop for participants from across VHA who are interested in learning the fundamentals of Patient Experience.
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August PX Champions Community of Practice Call
The next Community of Practice call will be on Friday, August 26th. Learn and provide feedback about patient experience preferred practices, developments, research, and VA PX tools. Please invite others who contribute to delivering excellence in Patient Experience. If you want to share your PX initiatives or efforts, please contact us at VAPX@va.gov.
This month's HRO theme, Commitment to Zero Harm, empowers staff to focus on safety and reliability to reduce errors that can lead to patient harm because one patient harmed is one too many. In this month's Featured Safety Story Video, VISN 9 HRO Lead Lori Hagen shares a Safety Story promoting Zero Harm in the Operating Room. Visit the HRO SharePoint Site to access other products. |
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The previous Community of Practice call was held on July 29th. In addition to the VEO Leadership Updates, Experience Data Set Training Recognitions, Field Innovations, VSignals, and CX Symposium updates were also shared.
VA is committed to providing the best customer experience and improving trust. As a reminder, Customer Experience was added to VA's Code of Federal Regulations (CFR). You can read the U.S. Code of Federal Regulations (CFR), Title 38, Chapter 1, Part 0, Section 0.603, Subpart A, which describes VA Core Values, Characteristics, and Customer Experience principles.
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The VEO SharePoint VSignals page now includes a folder on the PATS-R VSignals integration. The folder features FAQs, one pager, talking points, tips and tricks, etc. You can access the folder here: PATS-R VSignals Integration.
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Family, Friends, and Co-Workers: Connecting for Whole Health
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Relationships affect your health and well-being either positively or negatively. Research shows that our relationships can affect our risk of getting a cold or even having a heart attack.
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The "Faces of Service"
"Faces of Service" captures photos and stories of Veterans so future generations may better understand the realities of war. So far, 160 Veterans from World War II forward have shared their stories with VA employees at the Dallas VA Medical Center and the Ft. Worth VA Clinic.
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Patient advocate Longoria: Helping Veterans "anyway I can"
Army Veteran and retired officer Martin Longoria is a patient advocate who "Likes to help the Veteran any way I can, whatever it may be."
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1-800-MyVA411 (800-698-2411) is always the right number.
Veterans Crisis Line: 1-800-273-8255 and press 1, Chat, or Text 838255 Homeless Veteran Resources: 1-877-424-3838 or Chat White House VA Hotline: 1-855-948-2311
Share your feedback with us!
We’d like to hear what you think of our PX Update. You may leave comments at the bottom of the PX Update on SharePoint. Your comments will be used to improve our products to you.
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Disclaimer: The sharing of any non-VA information does not constitute an endorsement of products or services on the part of the VA.
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If you are in crisis and need immediate help, please call 1-800-273-8255 and (PRESS 1) or visit http://www.veteranscrisisline.net/.
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