U.S. Department of Veterans Affairs, Veterans Experience Office sent this bulletin at 01/03/2019 10:22 AM EST
"When an American Veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the Veteran to say yes, and that is customer service."
- Secretary of Veterans Affairs, Robert Wilkie
Veterans, Family, and Community Engagement Director's Corner
We continue to adapt to the complexities of the communities we serve and the needs of the 150 CVEBs across the nation. To face these challenges and better improve outcomes for Veterans, Families, and Caregivers, we are making important changes and realignments in our organization. We are now known as the Veterans, Family, and Community Engagement (VFCE) Directorate. This change recognizes the critical role that families play in the Veteran’s journey, and the more holistic approach we are taking in addressing the concerns of Veterans, their families, and caregivers.
We have also made important and impactful changes to our subordinate divisions. These three divisions are:
Data, Insights, and Analytics Division – to identify actionable data and associated metrics and reporting, develop tools and training to address identified gaps and challenges, and public affairs and communications to ensure the sharing of information with the communities (such as in this quarterly newsletter);
Outreach and Engagement Division – to better hear the voice of the Veteran, oversee outreach and engagement events and initiatives, and manage enterprise integration;
and the Federal Advisory Committee Division – to address the logistical and planning support requirements and recommendations of the Federal Advisory Committees;
We will continue to refine our processes to better serve our Veteran and Family communities, and how we can better hear and receive your feedback is an important part of improving customer service. Let us hear from you! You can provide feedback directly to the VFCE team member in your area or you can send an email to the Vet-Friendlly Communities mailbox.
Happy holidays and best wishes in the new year!
VA Secretary Robert Wilkie hosting State of VA Community Town Hall
Secretary of Veterans Affairs Robert Wilkie will be hosting his second State of VA Community Town Hall on January 17th, 2019, 1:00pm-3:00pm ET. The Secretary along with panels of six VA leaders will discuss the priorities of the VA, highlight the progress achieved since the Secretaries appointment, and answer questions submitted directly by community stakeholders. Please register to view the Town Hall.
The Four State Community Veterans Engagement Board along with many community veteran centric organizations, partnered together for the 2018 Martinsburg, West Virginia Inaugural Veterans Day Parade.The veterans in the Martinsburg area have not been honored with a veteran’s day parade in almost 50 years.
With the Martinsburg area being a part of history, “It is important to engage and teach the younger generation the importance of honoring our Veterans, not just on Veterans Day but every day. I have so much respect and am so thankful for the individuals who serve our country, I had the pleasure of leading a team of veterans whose passion is serving other Veterans, each put a lot of hard work and collaboration to make this day special for all involved."stated Jocelyn Doyle, parade committee lead.A huge thank you to: Jailila, Danielle, Sam, Tom, Chris, Bill, Joe, Daniel, and Steve.
Dedicated to honoring our veterans in the hometown of the Martinsburg Veteran Affairs Medical Center the parade included 46 Units, with most being Veteran Centric Organizations. The Woods Motor Club provided twenty antique cars to carry our WWII, Korean, and Vietnam Purple Heart recipients. Veterans from Operation Iraqi Freedom & Operation Enduring Freedom walked as a group, WV National Guard, Martinsburg VAMC firetruck, police, and the 11th Hour Angels, Mission 22, Grey Wolves, Tristate Submariners, Veterans Home Team - Veterans Homeless to Homeowners, WV Veterans Upward Bound, Veteran of Foreign Wars Post 3285, American Legion Post’s 14, 71, 102 Honor Guard and Legion Riders and Vice Commander, Black out, Agent Orange Truck, Freedom Truck, Dark Night 1st Responder, Eastern Panhandle transit Authority EPTA, Berkeley County AFJROTC, United Road Warriors Riding Club, Home Helpers, Hedgesville VFD, Martinsburg Roundhouse, Salvation Army, Crooked Creek Farm, school bands, dance teams, cheerleaders, football players, and even Ghostbusters. It was a glorious day, that the Four State CVEB will continue to coordinate every year, just bigger and better creating a long-lasting tradition in honoring our Veterans.
The Four State CVAB feels it is important to take a whole community approach to promote the resource network the Four State CVEB has available for Veterans, Service Members, Caregivers, and Families to develop local solutions and improve outcomes for Veterans.
Denver Veteran’s Community celebrates the 100th anniversary of the end of WWI - Nov 11th, 2018
The Department of Veterans Affairs, United Veterans Coalition (UVC), Colorado National Guard, Veterans of Foreign Wars, Civil Air Patrol, Young Marines, and hundreds of others wishing to salute the contributions of Veterans braved the freezing temperature this last Veteran’s day to honor warriors both past and present.
On the centennial anniversary of the end of the Great War at the 11th hour of the 11th day of the 11th month, 68-year-old Joseph Dempsey, the son of a WWI Veteran, rang a half ton “honor bell” 11 times to commemorate the Great War.The tolling bell echoed out over the tens of thousands of snow-covered graves in Fort Logan National Cemetery, where about 300 people faced a driving snow storm to mark the end of “The War to End all Wars.”
Dennis Orr, first Vice President of the UVC commented that, “The efforts of all these Veterans groups maximizes the collective impact of local, federal, and state agencies working together to improve Veteran outcomes.”
As the commemoration at the cemetery continued, snow fell on the crowd of American, British, and Canadian Veterans, family members, and survivors. Young volunteers with the Young Marines and Colorado Wing of the Civil Air Patrol shivered as they helped place wreaths that were presented by the Colorado National Guard, British and Canadian Embassies, and the Gold Wives Association.
A single Howitzer boomed its 21-cannon salute across the cemetery as diplomatic leaders from Colorado, The United Kingdom, and Canada spoke of a forgotten generation who fought a forgotten war through the four years of brutal conflict that would forever alter the world.
“In this place, where row upon row of tombstones mark where the fallen lie in repose, we remember,” said Stephane Lessard, Consulate General of Canada. “We vow today to never forget.”
“Over 40,000 Coloradans served in World War I.” said Major General Michael Loh, 43rd Adjutant General of the Colorado National Guard.Over one thousand of those Soldiers died in WWI, many of whom still rest in Europe.“We must remember - because a nation which forgets its defenders will itself be forgotten.” he said.
An Air Force honor Color Guard fired a volley of shots that ended the ceremonies, attendees then hurried away to the warmth of their cars to the tunes of bag pipes echoing Amazing Grace while reflecting the sacrifice of those that served 100 years ago.
Data, Insights, and Analytics Division
Ways we Listen – Ways we Hear
Introducing the Community Digital Comment Card survey tool, to be launched on February 1st, 2019. Community Digital Comment Card surveys will be deployed via email, web links, social media, on any mobile device or tablet allowing for instant feedback to hear from communities across America.
Community Digital Comment Card surveys will enable our ability to hear from the community, keep a pulse on community engagement in real-time, and improve customer experience.
Veterans Experience Action Centers to be held January 25th, February 6th, and July 19th – 20th in Greensboro, NC(Winston Salem Regional Office VEAC), Montgomery, AL, and Davenport, IA, respectively, in coordination with local VA facilities for public, in-person event and offer claims and appeals assistance, filing new claims and claim development, VHA enrollment support, mobile vet center, cemetery benefits information, and community stakeholder/service provider engagement opportunities.
Suicide Prevention
Check out VA’s recently released video, VA’s Public Health Approach to Suicide Prevention, to learn how we are working together - through a comprehensive public health approach - to achieve our shared goal of preventing Veteran suicide.
Veterans who are in crisis or having thoughts of suicide, and those who know a Veteran in crisis, can contact the Veterans Crisis Line for confidential crisis intervention and support 24 hours a day, 7 days a week, 365 days a year. Call 1-800-273-8255 and Press 1, text to 838255, chat online at VeteransCrisisLine.net/Chat, or, if using an iPhone, you can say, "Hey Siri, call the Veterans Crisis Line." to be connected with someone who can help.
VA Welcome Kit
CLICK HERE TO DOWNLOAD THE WELCOME KIT! https://www.va.gov/welcome-kit/Whether you’re just getting out of the service or you’ve been a civilian for years now, the VA Welcome Kit can help guide you to the benefits and services you’ve earned.
Distributing Information Across America Impacting Communities
National Veterans Intermediary (NVI):
NVI’s commitment to shared learning is translating into opportunities for not just our 86 local partner collaboratives, but communities serving Veterans at large.
NVI launches “Communities Serving Veterans” PsychArmor Institute school
“Leadership Skills that Drive Impact” is a succinct but substantive breakdown of the unique skills required to lead in the collaborative environment. Narrated by General Martin Dempsey, USA (Retired), 18th Chairman of the Joint Chiefs of Staff, the course is bite-sized professional development for collaborative leaders.
2019 shared learning scholarship:
We’re also gearing up for some great 2019 scholarship opportunities for NVI local partners, starting with Collective Impact Forum’s (CIF) Annual Convening, which takes place May 14th – 16th in Chicago. CIF’s annual convening is a top-notch shared learning opportunity for collaborative leaders to learn about collective impact from experts across a variety of fields, and to network with peers.
NVI local partner communities interested in applying for a scholarship can contact Deirdre Armstrong, Associate Director of Community Partnerships at deirdre.armstrong@nvi.org. Please note there are a limited number of scholarships available to fully-onboarded NVI local partners in good standing.
NVI launches new, resource-rich website:
NVI has expanded its website with new content, features, and resources tailored to our community needs. The new website details our mission and vision, offers a primer on the collective impact framework, and explains how we work. Whether you’re looking for social impact conferences, fundraising webinars, or NVI programming, our calendar is your first stop. If you’re on the hunt for a collaborative resource, our collaborative tools library has a searchable list of vetted readings, tools, and media curated for you.
Outreach and Engagement Division
Recent Veteran-Friendly Community (VFC) Appreciation Events, Community Clergy Training, and More
The Outreach and Engagement Division continues to conduct appreciation events for each of the 150 CVEBs in the VA’s Veteran-friendly communities network on behalf of the Secretary of VA. The purpose of these appreciation events is to thank boards for collaborating to address the unique needs of the Veterans residing in their local areas and for partnering with VA in their efforts.
In addition to the VFC Appreciation Events, there have been a number of VetTalkX events. VetTalkX aims to bridge the civilian-military divide by having Veterans and Military Families share their individual stories on how the values and skillsets obtained through military service have translated to their current lives as civic assets. Through live, in-person and livestreamed events, VetTalkX aims to breakdown stereotypes and shift the cultural narrative among the American public to a more accurate understanding of Veterans as highly engaged and valuable members within their communities.
Some of the events that have occurred since the newsletter’s last publication include:
Piedmont Veterans Coalition was appreciated during its Veterans Experience Action Center (VEAC) held in Charlotte, NC on October 10th – 12th, 2018. During the three days of the VEAC, over 570 Veterans, military families, caregivers, and survivors had the opportunity to work face-to-face with VA staff, community service providers, and potential employers. Services included benefits claims processing (often receiving same-day decisions), claims representation through Veteran service organizations, enrollment in VA healthcare, counseling through the mobile Vet Center, employment services, and more. The VEAC was the result of a partnership between Mecklenburg County Veterans Services, NCServes- Metrolina, Friendship Ministries Baptist Church, Winston-Salem VBA, and Salisbury VAMC.
Montana Joining Community Forces (JFC) was appreciated at their 5th annual gala in Helena, MT on October 20th, 2018. Formed in 2014 and entering the VA’s VFC network in 2016, Montana JCF focuses on six key service areas: wellness, faith, legal, career and education, housing, and financial. Today, more than 20 local organizations partner together as Montana JCF to work towards the common goal of addressing the needs of Veterans, service members, and families. Over the past year they hosted a comprehensive Veterans resource and employment fair, an educational military community provider symposium, and a Christmas dinner for military families. Their gala was a capstone of celebration of a successful year.
Tri-Cities Military Affairs Council (TC-MAC) was appreciated during their monthly CVEB meeting in Kingsport, TN on October 23rd, 2018. TC-MAC brings together military units, Veteran service organizations, businesses, non-profits, and other community stakeholders to address the needs of the estimated 33,000 Veterans living in Bristol, Johnson City, and Kingsport. TC-MAC is supported by over 120 business and community organizations, including a long-standing relationship with the local VA medical center and national cemetery. Each monthly meeting boasts upwards of 80 local representatives. Current initiatives include emergency financial assistance, Veteran outreach, and suicide prevention.
On November 1st, 2018, the NYC Metropolitan CVEB, New York Regional Benefits Office (NY RO), and VFCE Directorate hosted the second NYC VetTalkX event (first one under new name) at the NY RO. As part of this event, there was also a VFC event to recognize the NYC Metro CVEB, VA leaders, and other community stakeholders for their efforts in improving outcomes for Veterans and their families. A framed certificate signed by SECVA was presented to the NYC Metro CVEB to show appreciation for their efforts and Jim Wartski offered congratulatory remarks from SECVA as well as his personal observations on the importance of CVEBs generally and to the NYC community specifically.
Highlights of the VetTalkX event included presentations from outstanding community leaders that covered topics as varied as the Army’s “Be, Know, Do” model of leadership and how that translated to personal and professional success in life; a formmerly homeless Veteran turning adversity to success by now running the non-profit organization that once helped her; to an 92 year old Veteran sharing his many decades worth of life-lessons.
The VetTalkX and VFC events were preceded by a national, state, and local benefits overview organized by the NY RO and NYC Metro CVEB.
On November 9th, 2018, Jim Wartski presented a certificate of appreciation to the Southern Missouri Community Veterans Engagement Board (CVEB) on behalf of Secretary Robert Wilkie. Appreciation was shown to the CVEB for the work they are doing to foster a Veteran-friendly community in Poplar Bluff, MO. The group was surrounded by Dr. Patricia Hall, Poplar Bluff VAMC Director and Dr. Michael Moore, VISN 15 Deputy Network Director. The Mayor of Poplar Bluff issued a special proclamation presented by Councilman Ed DeGaris, CVEB member. Additionally, a sign was unveiled which will be positioned throughout the city making it known to all that Poplar Bluff “honors its heroes” and is a Veteran-friendly Community. This event was highly publicized resulting in serval positive media releases mainly due to the VAMC’s close relationship in the community and their invested presence at every CVEB meeting, event, and conversation conducted by the board members.
Truckee Meadows Veteran Community Collaborative (TMVCC) was appreciated at their monthly meeting in Reno, NV on November 14th, 2018. TMVCC’s collaborative relationship with the Nevada Department of Veterans Services, VA, and community organizations has played a key role in ensuring the concerns of Veterans in Washoe and surrounding counties are addressed in a timely fashion.
Triad Veterans Coalition of Winston-Salem, NC was appreciated at their VetTalkX event held at Goodwill Industries on November 16th, 2018 in front of 30 community members. Using an interview format, five Veterans highlighted the positive values attained through their military service and shared stories of how it shaped their lives as a civilian. At the conclusion of the event, the CVEB was presented their certificate of appreciation. The event was moderated by UNC TV’s Jeff Smith and was live streamed via the CVEB’s Facebook page. To date, the Facebook video has over 400 views.
Lowcountry Veterans Engagement Team (LVET) was appreciated in North Charleston, SC on November 29th, 2018 at the conclusion of its VetTalkX event. The VetTalkX event was held at the College of Charleston North Campus as a part of the CVEB’s celebration of Veterans Month. Two Veterans and one military spouse shared their personal stories of how military service shaped their lives and made them more resilient. With close to 60 in-person attendees, LVET and its partners also provided live stream of the event via their Facebook pages, expanding their audience.
Upstate Veterans Alliance Network of Greenville/Spartanburg, SC hosted their second annual VetTalkX event on November 29th, 2018. The event was held at 13 Stripes Brewery, a Veteran-owned business as part of this CVEB’s celebration of Veterans Month. 42 people attended this VetTalkX in-person and early 400 individuals have viewed the livestream of this event to-date. Two Marines, one Airman, and one Soldier shared their stories of how the values, skills, and experiences of military service shaped their lives. The Upstate Veterans Alliance Network previously hosted one of the initial VetTalkX event – under the previous designation StorytellersX – during Veterans month 2017 and was a leading member of the America’s Warrior Partnership CVEB Task Force; receiving their Veteran Friendly Community certificate of appreciation in early 2018.
Frederick County CVEB was appreciated at their monthly meeting in Frederick, MD on December 4th, 2018. This CVEB is a collaborative effort of several community organizations along with the Baltimore VA regional benefits office and the Baltimore national cemetery. Their two current focus areas are reducing Veteran homelessness and recognition of Vietnam Veterans. The board has created a committee to work in partnership with the Martinsburg VA medical center and county Veterans commission to respond to the needs of homeless Veterans, particularly to address the lack of transitional housing.
In addition to conducting VFC Appreciation and VetTalkX events, the VFC Division has been working with VHA Office of Rural Health to support its Community Clergy Training Program. The purpose of the program is to train members of clergy on military culture & wounds of war, pastoral care for Veterans, building community partnerships, and mental health referrals to enhance their outreach, counseling, and connect Veterans, families, caregivers, and survivors to resources and support.VEO and the community work to promote the VHA Office of Rural Health program and bring in local resources for the clergy to become aware of and connect Veterans to.To date, VEO, VHA Office of Rural Health, and the community have collaborated on training events in New Hampshire, Maine, Vermont, Massachusetts, and Colorado training over 300 clergy. The VFC Division also hosted a webinar on December 14th to connect CVEBs to the Cohen Veterans Network. To date, 10 Cohen clinics are open across the U.S., providing free mental health services to Veterans and their families. Plans to open at least five additional clinics are underway.
Federal Advisory Committee Division - "VCOEB and VFCS FACs"
National Veterans Military Families Month!
Did you know that November 2018 was proclaimed by the White House as National Veterans Military Families Month? This was the gateway to many events around the nation focused on Military Families.
One such event took place on November 27th, 2018 in Washington, DC where Dr. Lynda Davis (and VA staff) attended the first Heroes & History Makers: An Evening with Elizabeth and Bob Dole.This event will now be an annual recognition where hundreds of advocates and supporters from across the country recognize the unwavering devotion of the courageous military caregivers who are the nation’s hidden heroes.
While there were many notable personalities such as the Hidden Heroes Campaign Chair, Tom Hanks; Speaker-designate Pelosi and U. S. Senator Susan Collins received awards for their advocacy on Capitol Hill.
The evening was really focused on those hidden heroes who take care of military service members and Veterans who are unable to care for themselves.VEO is the program office sponsor for the Veterans’ Family, Caregivers, and Survivors Advisory Committee (their Chair is Senator Elizabeth Dole).The Committee recently submitted twelve recommendations to the Secretary of Veterans Affairs that will aid in filling gaps for those who are Veterans’ families, caregivers, and survivors.
Pictured from this event is Dr. Lynda Davis, Chief, Veterans Experience Office; Melissa Comeau, a member of the Veterans’ Family, Caregivers, and Survivors Advisory Committee; and, Dr. Betty Moseley-Brown, Chief, VEO Federal Advisory Committee Division.
We want to hear from CVEBs and community partners and encourage all to send updates on your community boards, events held in your communities, and send questions and inquires to the Vet-Friendly Community mailbox. Our goal is to respond to your emails in a timely manner providing you the best customer service.
White House VA Hotline: 1-855-948-2311.
Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year. The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services. Ninety-three percent of these agents are a Veteran, military family member, caregiver or a survivor.