With the launch of LGY’s Program Participant Management (PPM) System on December 2, 2024, lenders recently started receiving a system generated Notice of Annual Renewal/Validation Open Period from VA.
All lenders will need to validate their company information on an annual basis. Lenders with automatic authority (supervised and non-supervised) will also need to complete the renewal process and remit associated fees. Failure to validate or renew within 120 days of the lender’s fiscal year-end date, will result in a lender becoming “inactive” in VA Systems (PPM System and LGY Hub), and may result in loss of automatic authority.
As a reminder, lenders will need to establish a VA Relationship Manager (VARM) to complete the renewal/validation process. If you received this notification and have questions concerning the validation and/or renewal process, please follow these two steps for the quickest support:
Step 1
Access the PPM User Guide at the bottom of the LGY Training PPM page. Read “Chapter 1: Introduction.” Then go directly to “Chapter 5: Annual Renewals and Validations” for step-by-step directions.
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For the form question: “What product are you trying to access or have experienced a problem with?” choose “PPM (Program Participant Management)” from the drop-down menu.
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Under “Please select the appropriate category” choose “Lender Renewal/Validation.”
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In the last field of the form, provide a detailed description of your question.
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If you have any screenshots or supporting documentation that will clarify the issue, please attach to form using the link in the bottom right corner. (NOTE: You will not be able to attach documents to tickets submitted anonymously.)
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Submit the form and one of our experienced staff will respond as soon as possible.
For lenders who have not accessed the PPM System or established a VARM:
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The Main Lender and Management Liaison contacts received an email from LGY in early December 2024, that included a PPM PIN. If lenders did not receive a PPM PIN email or have questions about PPM access, please follow Step 2 above and choose “Access Issue” under “Please select the appropriate category.”
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To access PPM, users need the 1) PPM PIN (separate from the LGY Hub PIN), 2) Lender ID, and 3) an ID.me account to log into PPM and register as a VA Relationship Manager (VARM). The VARM will be the only PPM user, and each lender is limited to five.
To maintain system access, users are required to log into PPM every 45 days.
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