Extending the Customer Service Group for our SCOs 

Veterans Benefits Administration sent this bulletin at 04/04/2023 01:15 PM EDT

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Final Enrollment Manager Image - Green check

Dear School Certifying Official, 

As part of our continuing efforts to provide enhanced support for you as you continue to adjust to the new Enrollment Manager system, we have extended the Customer Experience Group (CEG) to the end of April 2023.

The CEG is comprised of a special group of subject-matter experts that can guide you through the new system and assist with any issues that you may encounter. You can speak with a CEG agent by contacting the SCO Hotline at 1-800-GIBILL1 for immediate support. Those calling outside of the United States can call 001-918-781-5678. The CEG is available 8 a.m. – 5 p.m. ET Monday – Friday.

Additional resources for you:

Resources for Schools Webpage: You can find the Enrollment Manager User Guide, FAQ Webpage and Quick Start Guides to get you started.  
Chatbot Billie: Check out this video to see how Billie can support you in certifying student enrollments. 
Direct Link to Enrollment Manager: https://iam.education.va.gov/

Thank you for your hard work and continued support of modernizing the GI Bill® experience for Veterans and staff like you who support them.   

Kind regards, 

Education Service 

US Department of Veterans Affairs

Veterans Benefits Administration

1-888-442-4551, TDD: 711

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