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School Certifying Officials,
The Enrollment Manager User Guide is filled with all the information you need as you get acclimated to the new system. Whether you’re trying to log into the new system, add and submit an enrollment, or receive answers from Chatbot Billie, the user guide can help you. Below we outline the best ways to find the information you’re looking for in less than five minutes.
Get started by bookmarking the user guide to your favorites.
Topics covered in the User Guide
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Overview of Enrollment Manager
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Accessing Enrollment Manager and approving additional users
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Navigating Enrollment Manager
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Certification by training type
Clickable Table of Contents: Looking for more information on a specific topic? Instead of scrolling through pages of the guide, head to the Table of Contents section. Each chapter listed is hyperlinked and can take you directly to the topic you’re looking for.
Control + F or Command-F: This keyboard shortcut is great for searching a keyword or phrase like “submit an enrollment” to learn more about topics you need help within Enrollment Manager.
Helpful resources: This section of the user guide includes resources for ID.me and Login.gov, Enrollment Manager topics, and links to videos and trainings.
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Legacy SCOs that did not have an active account in VA-ONCE as of February 24, 2023, should not attempt to log in using the Legacy VA-ONCE credentials option. This includes SCOs that had not logged in to VA-ONCE since August 28, 2022. Instead, follow the instructions for requesting access in the User Guide.
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When two schools have the exact same name, look up the schools one at a time by entering the facility code in the “Facility Code” field. The school should appear in the “Available” list and can be assigned with the “Assign” button. You can repeat this for each facility code.
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Do not put in duplicate user requests to access the system.
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In Enrollment Manager, you can view a student’s benefit level. This is the amount of benefits a student receives based on the length of their active-duty service. For example, if the Benefit Level is “50” this means the student is eligible for 50% of the full benefit. To learn more about the eligibility percentage for Post-9/11 GI Bill benefits, check out this webpage on VA.gov
If you need more technical support, please contact the Customer Experience Group (CEG) toll-free at 1-888-442-4551.
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US Department of Veterans Affairs
Veterans Benefits Administration
1-888-442-4551, TDD: 711
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Do you have a question or concern about your benefits? Contact us safely and securely with AskVA!
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