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Employee of the Quarter: John Hartman, RQRS
During the 1st Quarter, Mr. Hartman has maintained exceptional level production and quality. Mr. Hartman consistently volunteers and goes above and beyond to assist the QRT Team as well as the station in improving quality. During this quarter he has been instrumental in the stations Automated Benefits Delivery (ABD) pilot by attending National trainings, conducting station training, and performing ABD deferral in process reviews (IPRs) for a special project. Mr. Hartman has also assisted in the PACT Act - Terminal early processing second signature reviews. Mr. Hartman, based on those reviews, saw a need, and created a guide on how to generate the appropriate texts in VBMS-R for all RVSRs processing the PACT Act - Terminal early processing claims. This guide will be instrumental in helping RVSRs process all PACT Act claims over the months to come. Mr. Hartman also has been a mentor to RVSR trainees, providing valuable training, mentoring and case review/feedback for RVSR trainees. He was spoken of very highly by all RVSR trainees in their new employee feedback survey's. He has been the QRT SME for all PACT Act and ABD claims related issues and trainings. Mr. Hartman has accomplished this all while continuing to perform his regular QRT duties, excelling in his production and maintaining 100% quality.
Mr. Hartman is an invaluable asset to the QRT Team and the Veterans Service Center. He is a team player and always willing to step up and volunteer while maintaining an outstanding work ethic and successfully completing all assigned tasks, regardless of difficulty. His knowledge, professionalism, compassion, and desire to help Veterans and co-workers is inspirational.
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Special Contribution Award: Cynthia McJunkin, VSCM
Cynthia McJunkin is awarded a special contribution award for being a leader of change. As 1 of 3 pilot sites selected for Automated Benefits Delivery, she has overseen the implementation of employee training, workload management, capacity review, and communication about the tool, job aids, enhancements, and reminders to employees. She coordinated a successful site visit with the Office of Production Optimization (OPO) where 8 action items, 3 best practices and opportunities for training, process improvements, and enhancements were taken back by OPO for review. She continues to implement local training, obtain employee feedback, and push up questions and concerns to VBACO. Her desire to improve the claims process through the use of Automated Decision Support while supporting her employees with the change is an asset to the Pittsburgh RO.
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Special Contribution Award: Ken Saunders, AVSCM
Kenneth Saunders is awarded a special contribution award for being a leader of change. As 1 of 3 pilot sites selected for Automated Benefits Delivery, he has overseen the implementation of employee training, workload management, capacity review, and communication about the tool, job aids, enhancements, and reminders to employees. He coordinated a successful site visit with the Office of Production Optimization (OPO) where 8 action items, 3 best practices and opportunities for training, process improvements, and enhancements were taken back by OPO for review. He continues to implement local training, obtain employee feedback, and push up questions and concerns to VBACO.
His desire to improve the claims process through the use of Automated Decision Support while supporting his employees with the change is an asset to the Pittsburgh RO.
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Special Contribution Award: Eileen Rosleck, HR Liaison
Eileen Rosleck is awarded a special contribution award for bringing immediate benefit to the HR team. She dove in and put together EAP information for the employees on HR SharePoint and held a lunch and learn where she received positive feedback from the Union President. She took on the task of learning the administrative function of SharePoint and obtained compiled information and created a flyer for retirement benefits and has scheduled a lunch and learn for employees in February. She completed the first analysis without any training or guidance on the new OCHCO Employee Experience surveys and went above and beyond by presenting the results with a PowerPoint to the leadership team. Her positive attitude and eagerness is an asset to the Pittsburgh RO.
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Salute to Loyalty Award: Trinia Scott
Ms. Trinia Scott recommended Mr. Christopher DeMatty for his VSR position.
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 Please share any further comments or suggestions that might help us to serve you better.
- Kerry Bowen was absolutely fantastic! She answered all of our questions and also provided information I otherwise wouldn't have known about the BDD and VA process. I cannot overstate how helpful she was and will definitely direct other personnel from Stuttgart to her office. (Jan 04 2023 03:09 PM)
- Kerry Bowen- Was my Service Representative. Very professional, knowledgeable, and kind. I was able to articulate my VA needs with her corporation and guidance. She listened and aloud me voice my concerns. It was the first time I truly felt the person representing the VA cared about me as Veteran. I want to thank Kerry Bowmen and the VA office at Landstuhl Medical Center Hospital staff in Germany. May you continue to have such great selflessness staff members. (Jan 05 2023 11:39 AM)
- The representative, Kerri, was very kind and clear in her thorough overview or what I needed to know in order to properly submit my BDD claim. Thank you. (Jan 12 2023 06:14 AM)
- I have just started my VA claim with the Germany BDD office and they have been extremely helpful, fully committed to our needs, and will to take the time to answer any and all questions. (Jan 14 2023 09:19 AM)
 Please share any further comments or suggestions that might help us to serve you better.
- Thanks to Candace for helping me! I walked in unprepared, yet she got me on-track and helped me fill in the requisite forms. Superb service! (Jan 04 2023 08:46 PM)
- Nunez, Cynthia at Korea BDD team was awesome. She was very knowledgeable. She took time research and explain everything I need to know. She was great. (Jan 10 2023 12:46 AM)
- Outstanding services (Jan 17 2023 06:24 AM)
 Please share any further comments or suggestions that might help us to serve you better.
- Elizabeth Mayhill is an extremely dedicated employee and an excellent Mentor. (Jan 06 2023 11:03 AM)
- Elizabeth takes her time with her mentees. She gives her mentees all the tools she has at her disposal. I liked her learning (teaching) methods. (Jan 11 2023 03:34 PM)
- Very attentive staff, thank you (Jan 12 2023 07:23 AM)
- Excellent, timely and truly supportive and helpful service by Ms Natalie Merz has made the process of upgrading my VA disability pension so much easier. my sincere thanks. (Jan 14 2023 04:28 AM)
 Please share any further comments or suggestions that might help us to serve you better.
- After reading a brochure regarding MST, I contacted Mrs. Albright and she helped me file for a claim. I was very uncomfortable sharing my difficult experience, but she was a big help and assured me that I was doing the right thing in reporting this traumatic event. Thanks to Jackie Albright and all the people at the VA for serving our veterans. (Jan 30 2023 01:10 PM)
 Please share any further comments or suggestions that might help us to serve you better.
- Amy McStay is a top-notch employee. She completely provided me with all the support needed in completing a very difficult pay issue and I couldn't be happier with the support she provided. She definitely meets the needs for her customers. (Jan 12 2023 10:36 AM)
 Please share any further comments or suggestions that might help us to serve you better.
- Hope has been a pleasure to work with. She is prompt and professional, and is another great example of the many fine folks who work hard within VA for our nation's veterans. (Jan 19 2023 03:19 PM)
Pittsburgh Warriors Compete in 1st Annual Defenders Cup: Saturday, March 11th
 The Pittsburgh Warriors Hockey team will be taking on the USA Warriors at the Hunt Armory in Shadyside on Saturday, March 11th at 5pm. Pittsburgh Warriors Hockey is a 501(c)(3) organization of honorably discharged service members with a service-connected disability united around hockey and dedicated to providing a cathartic experience, promoting physical and mental health. Come out and support the Pittsburgh Warriors, including our own Nick Boyko, Evan Wawrykow, and Jesse Robson!! Warrior teams from DC, Virginia, and New York will be in town to compete. Admission is free, but donations are accepted. There will also be a basket raffle, concessions, and merchandise available for purchase.
For more information, please visit:
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