Alert: National Cemetery Scheduling Office Telephone System Upgrade

National Cemetery Administration sent this bulletin at 08/01/2018 03:30 PM EDT

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National Cemetery Scheduling Office Telephone System Upgrade

Fort Bliss National Cemetery

ALERT: National Cemetery Scheduling Office Telephone System Upgrade

We are writing you today to inform you that on Friday, August 3, 2018, 7 p.m. CST, the Department of Veterans Affairs (VA) National Cemetery Scheduling Office (NCSO) will transition to a new telephone system. The new phone system will be operational by the time the NCSO opens on Saturday, August 4, at 7 a.m. CST.

We are modernizing the telephone system to improve access for scheduling burials for Veterans, and their loved ones, at VA’s national cemeteries. The new system will also help us improve our wait times to better serve you and those you serve. 

Callers will still reach the NCSO at 1-800-535-1117. You will hear updated prompts but you will find the phone options unchanged. The Scheduling Office is open from 7 a.m. to 6:30 p.m. CST., Monday through Sunday, excluding Thanksgiving Day, Christmas Day and New Year’s Day.   

We value partnering with you and your fellow funeral professionals to serve Veterans and their families. We could not honor our Veterans and their loved ones without you. Thank you for your patience as we continue to modernize our infrastructure. 

Should you experience any issues or have any concerns regarding the process for scheduling burials at VA national cemeteries, please contact us using our Inquiry Routing & Information System https://iris.custhelp.com, so we can track inquiries and respond promptly.