Resources for Caregivers, Apply for Veterans Innovation Partnership, Veteran Customer Experience

#VetResources is a weekly newsletter for Veterans, their Families, Caregivers and Survivors.
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Resources for Veteran Caregivers

Caregivers will now be included in Veterans' health care teams, VA Secretary Wilkie announced on October 19 as part of the Inclusive Care Program.

The Elizabeth Dole Foundation also offers no-cost, short-term aid from at-home care professionals to help with bathing, cooking, exercising, transportation, and companionship, among other tasks. Caregivers in every state can now apply for no-cost professional caregiver support made possible through the cooperation and donations of CareLinx, Wounded Warrior Project, AARP, and VA.


Virtual Events this Week

Oct. 22 - Q&A w/ a WWE wrestler, VA neuropathologist, U.S. Navy Seal on Brain Health
Oct. 22 - VA Benefits South Carolina Townhall
Oct. 23 - Job FairCareers in Energy in Michigan
Oct. 23 - VA Benefits New Hampshire Townhall
Oct. 26 - VA Benefits Kentucky Townhall
Oct. 27 - VA Benefits Townhall
Oct. 27-29 - VHA Innovation Experience: Innovations in Veteran Health Care
Oct. 28 - Disaster and Hazard Readiness for Military Families
Oct. 28 - VA Benefits Virginia Townhall


The State of Veteran Customer Experience

In 2018, Secretary Wilkie pledged that “VA is about serving Veterans. Our responsibility is to serve you well and honorably. My prime directive is customer service.”

Since then, VA has continued to adopt and implement the best customer experience (CX) practices from industry leaders and innovators both inside and outside of VA.

Secretary Wilkie

State of Veteran CX with Community and VSO Partners
Secretary Wilkie shares how VA is putting Veterans in the center of everything and how state, Veteran Service Organizations, and non-profits are working with VA to make differences in Veteran lives. 


Watch customer experience videos from Elizabeth Dole Foundation, Code of Support, The Independence Fund, Boulder Crest Foundation, Psych Hub, Wound Warrior Project, Goodwill Industries, ESGR, Endeavors, Spokane, WA & Miami, Ohio Community Veterans Engagement Boards, American Red Cross, TAPS, American Legion Auxiliary, Michigan Veterans Affairs, Bob Woodruff Foundation, Blue Star Families, Easter Seals Houston, Arizona BeConnected, Cohen Veterans Network, ARCHANGELS, United Through Reading, and the Texas Veterans Commission. 


Deputy Secretary Powers

State of Veteran CX with Corporate Partners
Deputy Secretary Pamela Powers shares VA's accomplishments of improving customer experiences in Veteran care, benefits, and services as well as the impact of VA's Veterans Experience Office, the Secretary's Center for Strategic Partnerships, and key corporate partner's like Philips, Walmart, T-Mobile, USAA, and Amazon. 


Contact Center

VA Call Center Resolves Community Care Billing Concerns

Specially trained employees from VHA’s Office of Community Care (OCC) are available to help Veterans resolve adverse credit reporting or debt collection actions resulting from authorized VA community care claims.


Veterans Describe Art Therapy


Apply for the State Department Veterans Innovation Partnership

Veterans and transitioning Servicemembers with Masters degrees can apply for the Veterans Innovation Partnership Fellowship program before October 23, 2020.


Find Domestic Violence Support Resources


VA's Innovative Virtual PTSD Outpatient Care

VA's PTSD virtual Intensive Outpatient Program (PTSD vIOP) reaches Veterans even when in-person care is challenged. It offers Veterans four hours of group sessions per week and two to three hours of individual treatment for PTSD per week. 


RallyPoint: What are the Best 2020 Veterans Day Discounts?


VA Podcast: Borne the Battle

Air Force Veteran David Tenenbaum has always wanted to help others. He created a nonprofit for media, photography, and social media support to Veterans, and is the director of a digital platform that connects Veterans with mentors.


Cyber Tips for Virtual Doctor Visits

VAntage Point:

VA News Releases:

National Resource Directory

VA Welcome Kit

Find a VA Facility near you.


Not sure where to start?



No Veteran Should Be Without a Place to Call Home

Free Help for Homeless Veterans Dial 1-877-4AID-VET (1-877-424-3838) for 24/7 access to VA services for homeless and at-risk Veterans

Homeless Veteran Chat Confidential, 24/7 online support for homeless Veterans and friends for more information

Are You a Veteran in Crisis or Concerned About One? 

Did you know that VA offers same day services in Primary Care and Mental Health at 172 VA Medical Centers across the country? Make the Connection Resource Locator

Contact the Veterans Crisis Line (1-800-273-8255 and press 1, Chat, or Text 838255.)

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