Susan Evans Announces Her Retirement
After 33 years of public service, Susan Evans will retire as Director of the Office of Industry and State Outreach effective December 31, 2021.
Ms. Evans started her federal career in 1988 as a clerk/typist with the Bureau of Alcohol, Tobacco and Firearms (ATF) in the New York City Area Office. She soon became a field inspector and later a field supervisor in Houston, Texas. She transitioned from the field to ATF’s headquarters in Washington, DC in 1999, as the director of the Alcohol Labeling and Formulation Division (ALFD). During her time leading ALFD, Ms. Evans led the effort to develop COLAs Online, ATF’s first online application.
When TTB was created in 2003, Ms. Evans was appointed the first Assistant Administrator, Headquarters Operations, overseeing ALFD, Scientific Services Division, Regulations and Rulings Division, and International Affairs Division.
In 2005, she became the Executive Liaison for Industry and State Matters, the role that would take her through the rest of her career: serving as an advocate and educator for industry members and states. With those goals in mind, she co-led the team that organized and executed the TTB Expo, multi-day intensive compliance training events taught by TTB experts from throughout the Bureau. In 2017, Ms. Evans successfully advocated for standing up an office dedicated to stakeholder outreach and education, and transitioned to her current role as Director, Office of Industry and State Outreach.
When announcing her retirement, Ms. Evans said, “I’ll be forever grateful for the many wonderful experiences and opportunities I’ve had during my career with ATF and TTB. I am so fortunate to have been allowed to indulge my passion for teaching and helping people throughout my professional life.”
We invite you to submit words of recognition or appreciation to Ms. Evans in advance of her retirement. Please send your comments to Outreach@ttb.gov by Friday, December 3, and they will be shared at her retirement celebration and/or archived in a book of gratitude for her service.
Starting January 1, Janelle Christian will be the acting Director, Office of Industry and State Outreach until we fill the position permanently.
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