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My Account redesigned
with you in mind
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Thrift Savings Planner - April 2022 |
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Take a look at our new look
A fresh look and feel. Convenience. Easy navigation. After you set up your login to the new My Account in June, you’ll see your own personalized dashboard, bringing you a modern, dynamic experience on any device.
Your My Account dashboard will give you immediate access to review and request transactions when, where, and however you want. You’ll be able to easily check account balances and manage your investments with a streamlined, at-a-glance view.
Simple navigation will make it easy to find and use the My Account tools you need. And you’ll be able to save time by making most transaction requests entirely online.
Find out more about what you can expect from the new My Account and other TSP features coming in June.
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 Sample images of new My Account screens coming in June.
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Expected transition dates
May 16 to the first week of June
All transactions temporarily unavailable
May 26 to the first week of June
Full access and transactions restored
First week of June
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Contributions and payments will continue
During the transition period, your TSP savings will remain invested in the TSP funds you’ve chosen.
Payroll contributions and loan payments will continue.
Installment payments scheduled to be paid May 24 – May 31 will be disbursed early on May 23.
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The official TSP Mobile App coming in June
The official TSP Mobile App, coming in June, will put account management at your fingertips. You’ll be able to change your investment election, request fund transfers and reallocations, and sign and submit forms and documents. You’ll also have access to expanded service options through our new virtual assistant and a live-chat feature that connects you directly to a ThriftLine Representative during business hours.
Along with the usual account protections of a secure password and multifactor authentication, you can choose to use your device biometrics, such as fingerprint and facial recognition, as an additional layer of security.
When the TSP Mobile App is available for download, we’ll post links on our website so you can be confident that you’re using the official one from the TSP.
In the meantime, visit our website to stay up to date on the app and other changes coming in June.
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How to prepare for the transition in June
Most TSP participants won’t need to take any actions to prepare for new TSP features and other changes. Your money will remain invested in the TSP funds you’ve chosen, unless you make a change.
Depending on your situation, here are steps you may want to take:
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Complete transactions and update profile information. Keep in mind that after the transition, you’ll be able to complete most transactions entirely online.
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Download historical documents in My Account. Documents and messages currently available in My Account will not transfer to the new system, but you’ll be able to request them if you need them later. Statements that post after the transition will be available to you in My Account going forward.
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Check your investment choices.
While your current TSP investments will remain active during this transition period, we’ll need to temporarily suspend investment changes toward the end of the transition period, beginning May 26, 2022.
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Online TSP training
Find a topic that matters to you
Register online for these upcoming online training events.
Set aside some time to spend with our TSP trainers to discuss topics essential to saving and planning successfully. You’ll get a chance to ask questions and learn from real-world examples of effective retirement planning.
We’ve featured select trainings below. You can find additional dates, times, and topics on our training web page.
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All sessions on Microsoft Teams
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Security checks
Update your mailing address and contact information
Keeping your address and contact information up to date with us is critical to maintaining your account security, so you can receive TSP messages and monitor account activity.
You can update and validate your email address and phone number by logging in to My Account: Profile Settings.
How you update your mailing address with us depends on whether or not you still work for the federal government.
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If you’re currently a federal employee, report your correct address to your agency. We can’t accept address changes directly from you.
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If you’re an active or a Ready Reserve member of the Air Force, Army, Navy, or Marine Corps, you can update your address through the myPay website.
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If you’re no longer a federal employee or uniformed services member, visit My Account: Profile Settings to change the address.
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First quarter statements available online
You can view your first quarter 2022 account statement when you log in to My Account. This statement covers your account activity for January 1 – March 31, 2022.
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