New Version of My PAA Coming Soon
On Monday, March 1, 2021, PBGC will launch a new version of the My Plan Administration Account (My PAA) premium filing application.
What does this mean for me?
In addition to a modern look and feel, the new version of My PAA includes multiple enhancements to improve customer experience with plan management, premium filing, and payment processing, such as:
- Interactive screen-prepared filings – Filing questions dynamically display based on previous answers and current plan data.
- Plan Administrator address updates – Easily change address information through the Plan Details page within My PAA, outside of the filing process.
- Improved Communications
- Published Answers – Access site navigation and filing instructions, as well as answers to common premium-related questions.
- “Ask a Question” – An interactive communication tool with PBGC customer service representatives. Replaces phone calls and email that automatically logs incidents and dialogue history.
- Simplified process for new plans filing for the first time.
Do I have to recreate all my accounts?
No. All current My PAA users, roles, plans will be migrated to the new system. Previously submitted filings for 2014 and later plan years will also be migrated. To facilitate this migration, My PAA will be unavailable from Friday, February 25, 2021, at 5:00 PM Eastern time through Monday, March 1, 2021, at 8:00 AM Eastern time.
The only filings that will not be migrated to the new system are those that are in “Draft” (in-process) status when the migration begins. Such filings will need to be re-created on or after March 1st. If you have a filing due March 15, 2021, we recommend waiting until March 1st to start preparing the draft filing or submitting the filing no later than the afternoon of February 25th (with this option, you can still wait until the due date to submit payment).
Will my current username and password still work?
You will retain your existing username but will need to create a new password the first time you log into My PAA on or after March 1, 2021.
Is training available?
Yes. PBGC will post a pre-recorded webinar highlighting the new features of My PAA in early February 2021. The training will feature enhancements and demonstrate navigation processes available in the new system. Additional training resources will also be made available at that time.
If you have any questions or concerns, please contact premiums@pbgc.gov or call (800) 736-2444 (TTY/TDD users may call the federal relay service toll free at 800-877-8339 and ask to be connected to 202-326-4242).
Thank you!
The My PAA Team
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