DOCLINE Update | Routing Metrics

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DOCLINE system performance metrics are available.

This table compares DOCLINE 5.2 statistics and current DOCLINE 6.1 performance.  

 

	2015*	2019
Fill Rate	93%	93%
Average time to fill: Normal request (in tenths of days)	0.99	0.90
Average time to fill: Rush request (in tenths of days)	0.26	0.23
Average time to fill: Urgent Patient Care request (in tenths of days)	0.22	0.18
Average number of routes to Fill	1.3	1.3
% of requests filled by 1st Lender/Route	83%	82%
% of requests filled by 2nd Lender/Route	14%	13%
% of requests needing 3 or more routes	3%	5%

_{*last fully reported at MLA 2015}

The greatest impact on routing in DOCLINE 6 is the absence of the ‘Route to Resource Libraries’ option (the pool of academic libraries with large collections and devoted ILL staff).  Without this option, requests that have exhausted Routing Table lenders, that would likely have been filled by Resource Libraries, are instead going to NLM and/or on to ‘All Other Libraries’ to be filled.   

Timing of automatic re-routing to a new lender by Time-Triggered Actions (TTA) has not changed.  TTA removes and re-routes requests when the current lender doesn’t take timely action (whether Receipting or Updating).  Warnings about Time-Triggered Actions appear for both the Lender and Borrower in Request Search results.

	To avoid removal by Time-Triggered Actions:
Service Level	Must Receipt	Update within
Normal	Day routed to Lender + 1 business day	3 business days, not including the day receipted (excludes weekends and national holidays)
Rush	Day routed to Lender	Same day receipted
Urgent Patient Care	Day routed to Lender	Same day receipted (immediately if possible)