Webinars Focus on Consumer Experience and Culture
The Baldrige Foundation presents two August webinars:
Topic: Consumerism: The Payvider Faultline
August 16, 2022, 1:00 PM ET
The webinar will discuss current consumerism trends, and how providers and payors have been positioning their services to gain market share and to curate the consumer experience. Practical considerations and suggestions will be provided to benefit all health care leaders.
Register for Consumerism: The Payvider Faultline.
Topic: Creating a Culture of Excellence
August 25, 2022 1:00 PM ET
Operationalize culture by focusing on process. We know how important organizational culture is to the lasting success of any organization. Few will question the importance of culture. More difficult is describing culture. Most difficult is transforming culture. This presentation is a collection of thoughts and shared best practices that have helped organizations in every sector achieve success in building strong organizational culture. Participants will follow a "Culture of Excellence 5 x 5 Process Map."
Register for Creating a Culture of Excellence.
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