System Issue Impacting the IVES Program - E-Fax

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System Issue Impacting the IVES Program - E-Fax

Dear IVES Participants,

On February 7 ,2024, we identified technical issues on the Income Verification Express Services (IVES) E-Fax system that appear to have begun Saturday January 20, 2024. Some faxed requests that were successfully transmitted to the IRS experienced a routing issue as some batches were corrupted before entering the processing queue. The issue was resolved as of February 13, 2024, at 8:00 AM EST. 

As a result, any original batches that were submitted prior to February 13, 2024, at 8:00 AM EST that have not received an acknowledgement or received their results/rejection will need to be re-submitted. Additionally, any disputes that were submitted to the dispute line prior February 7, 2024, at 4:00 PM EST that have not been processed will need to be resubmitted. Please ensure any re-submissions utilize the original coversheet, batch content and batch number to prevent duplicate processing and/or billing issues. Any original submissions will need to be resubmitted to the normal processing line; any disputes will need to be resubmitted to the dispute line. 

Thank you for your patience as we work through these issues,

IRS IVES Team

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