IR-2018-123: IRS issues new Strategic Plan; five-year plan's goal to help taxpayers
Internal Revenue Service (IRS) sent this bulletin at 05/23/2018 02:05 PM EDT
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Issue Number: IR-2018-123Inside This IssueIRS issues new Strategic Plan; five-year plan's goal to help taxpayers WASHINGTON –– The Internal Revenue Service today released a new five-year Strategic Plan outlining goals to improve taxpayer service and tax administration. The Fiscal Year 2018-2022 IRS Strategic Plan will serve as a roadmap to help guide the agency’s programs and operations. The plan will also help meet the changing needs of taxpayers and members of the tax community. “Providing service to taxpayers is a vital part of the IRS mission, and the new Strategic Plan lays out a vision of ways to help improve our tax system,” said IRS Acting Commissioner David Kautter. "The plan is part of an ongoing effort by the IRS to work with the tax community and find ways to improve our work for taxpayers and for the nation." The strategic plan, developed with input from external partners as well as IRS employees, focuses on six goals that will help improve customer service:
As the IRS works to makes these improvements, it will enforce the tax code fairly and uphold taxpayer rights. Under the Taxpayer Bill of Rights, every taxpayer has a set of fundamental rights they should be aware of when dealing with the IRS.
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