Our entire bureau is coming together for a two-day internal customer experience (CX) summit on Wednesday, October 16, and Thursday, October 17. During these two days, staff will focus on improving your experience working with us. We will, of course, respond to any time-sensitive needs. Please use the BPHC Contact Form or call 877-464-4772 to speak with our Health Center Program Support team.
BPHC supports nearly 1,400 health centers across the country, and we are committed to providing every one of you with an exceptional customer experience. It’s important to us that you have the information and resources you need when you need them so that you can serve your patients best.
During the summit we’ll take a deep look at what’s working well and where we can improve. Our goals are to:
- Transform the way BPHC approaches CX with an eye toward greatest impact.
- Promote active staff connection and meaningful CX engagement.
- Integrate health center and staff input in defining CX pressure points and identifying potential solutions.
Thank you to the many health centers who have already provided feedback through listening sessions at conferences. We will have a health center panel during our summit so staff can hear directly about your experiences. We want you to know that we are listening, and we will continue to use your feedback to improve our processes. Health center voices matter and we invite you to be our partner on this journey.
We welcome additional feedback through the BPHC Contact Form (Customer Experience > Request a Customer Experience feedback session with BPHC).
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