Text reminders increased clinic visits for family planning services in Mozambique

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This fall, OES will celebrate completing 100 collaborations with our agency partners! We will share results via a virtual webinar later this fall. More details to come.

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Text reminders increased clinic visits for family planning services in Mozambique

In collaboration with the US Agency for International Development (USAID) and Population Services International (PSI), OES designed a series of eight messages to send via text to women during the first week and month following a promoter interaction, reminding them of their referral for family planning and encouraging them to visit a clinic. 

Over 5,000 women were randomly assigned to be sent text message reminders on top of normal follow-up from promoters. The results suggest that the text reminders led to an increase in clinic visits, particularly among younger women and women in the period prior to the COVID-19 state of emergency. Read more.

Recent results on increasing flu vaccination rates

OES recently partnered with the Atlanta VA to test a performance feedback intervention to increase flu vaccination rates among Veterans. 

As agencies prepare for flu season, read more about our takeaways based on a portfolio of evidence to increase vaccination uptake.

Three Ways Your Agency Can Improve Customer Experience

Want to learn how evidence-based insights can help your agency? Here are three key ways we help agencies address common challenges and improve customer experience:

1. Identify and address the key drivers of customer-satisfaction
2. Use A/B testing to evaluate changes 
3. Use evidence-based insights to enrich customer journey maps

Read our latest post on the OES blog.