News from the Federal Trade Commission - January 2015

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January 2015

T-Mobile refunds

Tmobile Refunds

T-Mobile will give full refunds to customers who had unwanted third-party charges placed on their bills for subscriptions they did not order – including horoscope texts, ringtones, celebrity gossip and more – a practice known as mobile cramming. The company is paying at least $90 million to settle a Commission lawsuit. T-Mobile has been contacting its current and former customers who were crammed to let them know about T-Mobile’s refund program.

Shady data broker

LeapLab

According to the FTC, a data broker sold the sensitive personal information of hundreds of thousands of people – including Social Security and bank account numbers – to scammers who used the information to take millions of dollars from the people’s accounts. The Commission says that LeapLab bought payday loan applications that included the applicant’s name, address, phone number, employer, Social Security number and bank account number, and then sold that information to marketers – knowing they had no real need for it. At least one of those marketers, Ideal Financial Solutions, allegedly used the information to withdraw millions of dollars from people’s accounts without their consent.

Deceptive talk about speech disorders

NourishLife

NourishLife, LLC agreed to stop making claims that the FTC says are deceptive – namely that the company’s dietary supplements are proven to be effective at treating childhood speech disorders, including those associated with autism. The FTC says the company didn’t have the proper scientific evidence to back up its claims. The company sold Speak softgels and capsules, and Speak Smooth liquid children’s supplements for more than $70 per bottle. The company also conveyed its claims through dramatic testimonials from parents, some of whom received free supplies of the supplement.

Warts and all bogus claims

bogus wart removal and weight loss claims

Two companies that market skin care and weight-loss products agreed to stop making false or unproven claims about their products. In one case, the FTC challenged ads for DermaTend, a skin cream promoted for do-it-yourself removal of moles, skin tags, and warts, and Lipidryl, a supplement promoted for weight loss. In the second case, the agency challenged claims for Photodynamic Therapy anti-aging lotions, as well as Shrinking Beauty, a supposed body-slimming lotion based on “lobster weight loss inspired technology.” The FTC settlements in both cases stop the companies from misleading people about the effectiveness of their products and whether their claims are backed by reliable scientific evidence.

Canine meds dogged

Dog Meds

Global pharmaceutical company Eli Lilly agreed to divest a line of canine heartworm medications to settle FTC charges that its $5.4 billion acquisition of Novartis Animal Health would likely lead to higher prices for dog owners. According to the FTC, Eli Lilly’s Trifexis and Novartis Animal Health’s Sentinel products are particularly close substitutes because they are the only two products that are given orally once a month, contain the same active ingredient, and also treat fleas and other internal parasites in dogs. Under the proposed settlement, Eli Lilly will divest the Sentinel product line to French pharmaceutical company, Virbac.

Back it up

Back it Up Video

The FTC has a new video, Back It Up: Don’t Lose Your Digital Life, that advises people to back up their digital files once a week. From the family budget to photos, the files on your computer are valuable. So back them up!

                                

“Mobile cramming is an issue that has affected millions of American consumers, and I’m pleased that this settlement will put money back in the hands of affected T-Mobile customers. Consumers should be able to trust that their mobile phone bills reflect the charges they authorized and nothing more."

FTC Chairwoman Edith Ramirez

App collects kids’ locations

The FTC sent a letter to BabyBus, a China-based developer of mobile apps directed to children ages one to six, warning that the company may be in violation of the Children’s Online Privacy Protection Act (COPPA). In the letter, the FTC notes that the child-directed apps marketed by the company seem to collect precise geolocation information about users. The letter notes that the company does not get parents’ consent before collecting this personal information, which is against the law.

Tricked out car ad

Trophy Nissan, an auto dealer in Dallas, agreed to settle FTC charges that it used misleading ads to promote the sale and lease of its vehicles, including an ad that claimed car buyers could get out of their current loan or lease for $1. The FTC charged that Trophy advertised enticing prices, lease and finance terms, and promotions, and then tried to disclaim its attractive offers using small text in print and video ads.

Snapchat snafu

The FTC settled charges with Snapchat, after the company misled people with promises that messages sent through the service would disappear quickly and permanently. According to the FTC, the company also deceived people over the amount of personal data it collected and the security measures taken to protect that data from being disclosed without authorization. The settlement prohibits Snapchat from misrepresenting how it maintains the privacy, security, or confidentiality of users’ information.

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  • Check out our latest fotonovela to help raise awareness in the Latino community about your rights related to debt collection. http://go.usa.gov/zrrF

 

   

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