Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior/subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations, and communication will be covered.
Highly interactive, this course will use large and small group discussions, online discussion boards, role-plays reflecting a variety of workplace conflicts, and other exercises along with instructor-led presentations to prepare you for real-life workplace disputes and problem resolution.
Topics Include:
The Neuroscience of Conflict
Introduction to mediation fundamentals: protocols, caucuses, and side-bars
Tools for resolving conflict
Building consensus
Ethical considerations in workplace mediation
Defining different mediation styles
Upon successful completion of this course, participants will receive an FMCS Certificate of Training. SHRM credits are approved for this course.
This class will be limited to approximately 25 participants.
Instructors: FMCS Commissioners Walter Darr and Andrew Fox
