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MedWatch - The FDA Safety Information and Adverse Event Reporting Program
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TOPIC: Jergens Ultra Healing Moisturizer by Kao USA: Recall - Due to Presence of Pluralibacter gergoviae
AUDIENCE: Consumer, Health Professional, Pharmacy, Dermatology
ISSUE: Kao USA is asking consumers to check their Jergens Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is part of a voluntary recall of the product.
Select units of Jergens Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections.
Further investigation to determine the scope of the issue is still ongoing.
For more information, click on the red "Read Recall" button below.
BACKGROUND: Jergens Ultra Healing Moisturizer is used as skin moisturizer.
RECOMMENDATIONS:
- Kao USA is urging consumers to discontinue use of the recalled lotion as a precautionary measure.
- Anyone who has product from a recalled lot should call the Kao USA Consumer Care Center for a free product coupon.
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Health professionals and consumers are encouraged to report adverse events or side effects related to the use of these products to the FDA's MedWatch Safety Information and Adverse Event Reporting Program:
- Complete and submit the report online.
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Download form or call 1-800-332-1088 to request a reporting form, then complete and return to the address on form, or submit by fax to 1-800-FDA-0178.
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