Customer Information Bulletin

Date: February 16, 2023

To: IBC Customers

Subject: Coming Soon: New CSC Call Center Solution and Updated Phone Number

As part of our ongoing commitment to improving your customer experience, we are pleased to announce that the DOI Customer Support Center (CSC) will soon roll out a new call center solution.

This transition will result in changes to the CSC phone number and call menu (phone tree).

With a planned launch date in early March, the new call center solution will make it easier for you to communicate with our customer support staff. Customers will have access to new features such as a call back option and estimated wait time notification.

As we get closer to the launch date, we will share the new phone number and details about the enhanced functionality available to our customers.

Thank you for being a valued customer of IBC and for allowing us the privilege to serve as your trusted partner.

Transition

To ensure a smooth transition, the legacy CSC phone numbers – 720-673-9958 and 888-367-1622 – will remain operational until further notice. After the new solution goes live, customers can find the updated CSC phone number and menu at www.doi.gov/ocio/customers/csc.

CSC email addresses will remain unchanged for now. Customers will still be able to use the specific email addresses listed at www.doi.gov/ocio/customers/csc for the respective IBC services.

Questions

If you have any questions regarding this transition, please contact your usual points of contact in the Financial Management Directorate or Human Resources Directorate.

Our Customer Mission is our Focus

Visit the IBC Customer Central at IBC.DOI.GOV for updated information and resources supporting our systems and services, helpful links, and answers to the most frequently asked questions we hear from you.