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The U.S. Department of Energy (DOE) is prioritizing consumer protection as it funds and oversees state, territorial, and Tribal Home Energy Rebate programs. To that end, DOE has released comprehensive best practices outlining actions DOE and state energy offices (SEOs) can take to help consumers avoid fraudulent claims.
This document will serve as a roadmap for protecting consumers as SEOs roll out Rebate programs for their residents.
"The Home Energy Rebates will provide an opportunity for consumers to save thousands of dollars on energy efficiency upgrades,” said Keishaa Austin, Acting Director of DOE’s Office of State and Community Energy Programs. “We want to ensure that as consumers upgrade their homes, they have resources to select a reputable contractor, and flag any issues that may arise.”
The best practices recommend housing consumer protection information within DOE’s consumer savings hub at energy.gov/save. DOE has already launched a dashboard that displays the status of state and territorial Rebate programs. Other potential content includes:
- Links to states' qualified contractor lists.
- Key items for consumers to look for in contractor quotes.
- Information on how to file complaints.
- Overview of how consumers will receive rebates.
- Contact information for state energy offices.
- Links to state consumer protection plans.
- Opportunities for input on state consumer protection plans currently under development.
Other recommendations include:
- Ensuring DOE and state communications are clear, audience-appropriate, and prioritize equity and accessibility.
- Ensuring states communicate effectively to key audiences — homeowners, tenants, owners of affordable multifamily properties, and contractors.
- Providing information on other programs that provide no-cost energy efficiency measures for low-income consumers.
DOE will now proceed with implementing consumer protection measures, including developing additional documents to support SEO efforts. We will share those resources in future announcements.
Read the consumer protection best practices.
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