vESD 2.0 rolled out across the Air Force
United States Air Force sent this bulletin at 02/10/2015 12:05 PM CSTHaving trouble viewing this email? View it as a Web page.
02/10/2015 11:45 AM CST
A brand new version of the Virtual Enterprise Service Desk (version 2.0) is now available on unclassified computer desktops on the AF network.
The vESD is an application on the desktop that empowers computer users to resolve minor IT issues on their own, no longer requiring users to call the Enterprise Service Desk. The application also automatically generates a Remedy ticket for any issues it can't resolve, providing faster service to users. vESD also allows users to check on the status of any trouble ticket and update personal information through MyGal, the Air Force's Global Address List.
more...
The vESD is an application on the desktop that empowers computer users to resolve minor IT issues on their own, no longer requiring users to call the Enterprise Service Desk. The application also automatically generates a Remedy ticket for any issues it can't resolve, providing faster service to users. vESD also allows users to check on the status of any trouble ticket and update personal information through MyGal, the Air Force's Global Address List.
more...
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