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DHS did not have the information technology (IT) system functionality needed to track separated migrant families during the execution of the Zero Tolerance Policy. U.S. Customs and Border Protection (CBP) adopted various ad hoc methods to record and track family separations, but these methods led to widespread errors. CBP officials have been aware of these IT deficiencies since at least November 2017 when U.S. Border Patrol conducted an initiative that mirrored the Zero Tolerance Policy. These conditions persisted because CBP did not address its known IT deficiencies adequately before implementing Zero Tolerance in May 2018. DHS also did not provide adequate guidance to personnel responsible for executing the Zero Tolerance Policy.
Read Report No. OIG-20-06
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