Before tossing anything out, NFIP flood insurance policyholders should snap photos or take videos to document the damage. Holding on to samples of things like carpet, wallpaper, or upholstery can also help—especially if the material’s type or quality could impact the claim amount.
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When dealing with damaged appliances like washers, dryers, or stoves, it’s important for policyholders to take photos—including serial numbers—before taking them outside for disposal. If receipts are available, they should be shared with the adjuster. Thorough documentation is key for flood claims, so checking in with insurance agents about specific policy requirements is a smart move.
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 There have been 154 NFIP flood insurance claims in Arkansas from early April’s flooding event. Whether structure owners in your community experienced a few inches of water or a few feet, their NFIP flood insurance could help them recover. Share these resources to help them get started on the claims process:
How Do I Start My Claim Process Website English | Spanish
How to Start a Flood Insurance Claim Flyer English
NFIP Claims Handbook English | Spanish
Starting Your Recovery Fact Sheet English | Spanish
Share FEMA’s Mapping and Insurance exchange (FMIX) call center number 877-336-2627 with your community. Callers can ask general flood insurance questions, get help if they can’t remember the contact information for their flood insurance agent, find a provider who sells flood insurance, and more.
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Arkansas Department of Agriculture
Floodplain Management | Visit
State NFIP Coordinator, (501) 682-3958
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Arkansas Department of Public Safety
Division of Emergency Management | Visit
(501) 683-6700
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