Last month, SAFECOM and the National Council of Statewide Interoperability Coordinators (NCSWIC) released Communications Dependencies Case Study: Nashville Christmas Day Bombing. This case study is part of a series that builds on SAFECOM and NCSWIC’s Public Safety Communications Dependencies on Non-Agency Infrastructure and Services document.
The Nashville Christmas Day Bombing involved an explosion in front of a commercial communications facility which caused damage to the structures in the immediate area and caused consumer telephone and internet outages, as well as 911 outages as far as Alabama and Kentucky. The 911 outages impacted some centers for over a week. It disrupted about 170 public safety answering points (PSAPs). Telephone, data, and internet outages were seen as far as Atlanta, Georgia.
The case study provides public safety officials with knowledge to better prepare for severe communications outages and work with commercial providers and other partners to maintain and restore service. It outlines a timeline for the event and the significant challenges and impacts posed by the bombing on public safety communications. The document describes key takeaways and associated best practices related to communications resiliency; cascading impacts of the explosion including power outages and flooding; and the need for forensic investigation.
Access the Communications Dependencies Case Study: Nashville Christmas Day Bombing on the Cybersecurity and Infrastructure Security’s (CISA’s) SAFECOM website.
For questions about the case study, contact SAFECOMGovernance@cisa.dhs.gov or visit cisa.gov/safecom/technology for additional SAFECOM and NCSWIC technology resources.
(Source: SAFECOM)
Beginning July 16, the telephone number to reach the National Suicide Prevention Lifeline, an existing hotline composed of a national network of call centers, will shift to 988. In accordance with the National Suicide Hotline Designation Act signed in 2020, this three-digit number will be adopted universally and will connect individuals to call centers staffed by trained crisis workers or volunteers in every state.
State legislatures are in the process of introducing and passing legislation in preparation for the rollout of 988, considering necessary components for implementation like telecommunications charges and funding schemas, workgroups to drive 988 policy, and how to integrate this into existing crisis call systems.
Law enforcement, emergency medical services (EMS), and 911 telecommunicators and dispatchers coordinate with various mental health services on a regular basis. The intent with the launch of the 988 hotline is to continue to divert the handling of callers who are experiencing a mental health crisis away from emergency response and instead directly connect these callers with the mental health services they need. As the delivery of mental health services evolves over the next few years, some aspects of coordination between emergency services and mental health services will also change.
Learning and partnering opportunities are available to law enforcement, EMS, and 911 personnel as these services adapt to the changes that will come with the launch of 988.
The National Highway Traffic Safety Administration’s (NHTSA’s) Office of EMS (OEMS), in collaboration with the Substance Abuse & Mental Health Services Administration (SAMHSA), the agency leading the rollout of the 988 hotline, is hosting a webinar on Thursday, July 21 at 3 p.m. EST, Working Together: How 988, Crisis Response, and EMS Can Improve Community Care. NHTSA OEMS and SAMHSA representatives will discuss opportunities for collaboration between the National Suicide Prevention Lifeline (988), crisis response and EMS communities. EMS clinicians will hear from their peers engaging with 988 and crisis response teams about challenges and successes, and how to navigate interoperability between 911, 988, EMS, and other response agencies.
The National Highway Traffic Safety Administration’s (NHTSA’s) National 911 Program hosted a webinar in September 2021 targeted to 911 telecommunicators. Representatives from SAMHSA and Vibrant Emotional Health, the agency contracted by SAMHSA to administer the 988 dialing code for the National Suicide Prevention Lifeline, discuss information on the implementation of 988 and what 911 needs to know to prepare. This webinar, Implementing 988 for Mental Health Emergencies, is now available on-demand, along with the slide presentation and a transcript of the Q&A session.
The Bureau of Justice Assistance (BJA) and the Council of State Governments Justice Center (CSG Justice Center) created a 2-page fact sheet for law enforcement on How to Use 988 to Respond to Behavioral Health Crisis Calls and a tip sheet on Successfully Implementing Crisis Stabilization Units, with links to examples of model programs implemented by local agencies. These resources are available within the CSG Justice Center’s Law Enforcement-Mental Health Collaboration Support Center.
(Sources: NHTSA OEMS, National 911 Program, CSG Justice Center)
The Federal Emergency Management Agency’s (FEMA’s) Center for Domestic Preparedness (CDP) has added two new courses to its distance learning library:
Both web-based courses are an hour long. They were developed in conjunction with the Department of Homeland Security’s Countering Weapons of Mass Destruction Office.
The Toxic Gas-Forming Reactions Training course helps public safety operators and first responders recognize, identify, and respond to toxic gas threats. It also equips public safety operators and first responders with tools to increase situational awareness of chemical threats. This course will help the student identify the major “knockdown” toxic chemical gases and become familiar with materials and equipment used to produce these toxic chemical gases.
The Post-Biowatch Actionable Result (BAR) Sampling Refresher teaches responders how to conduct environmental sampling following a BioWatch Actionable Result, in accordance with established standard operating procedures. The self-paced, web-based training is easily accessed on a computer or compatible mobile device by responders in jurisdictions which are part of the BioWatch Program, as well as others interested in it.
These two new courses join more than 20 other self-paced, web-based training offerings on the CDP web site that responders can access from anywhere using a computer or compatible mobile device.
To view the complete list of online offerings from CDP, visit https://cdp.dhs.gov/online_course.
(Source: CDP)
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