Since the December 25, 2020 bombing in downtown Nashville impacted AT&T’s regional communications infrastructure and resulted in extended outages for public safety answering points (PSAPs) throughout the state, the Tennessee Emergency Communications Board (TECB) has been working with AT&T to ensure a more resilient 911 network.
The TECB met with AT&T in April and May of this year to discuss what went wrong, and the TECB Vice Chairman presented key findings in a report to the TECB on May 5. Sensitive information, such as that pertaining to network security, was not disclosed publicly, but a recording of the May 5 presentation has been made publicly available.
The outages affected 66 PSAPs for more than four days (more than 97 hours). Power was lost to the AT&T facility at 11:50 a.m. on Christmas Day, and the facility came back online on Dec. 29 at 12:25 p.m. Making matters worse, some 911 centers did not receive notifications or updates about the issue for six days. PSAPs did not receive updates sent from AT&T’s Everbridge alerting system because the alerting system had also been damaged.
The TECB report includes some analysis of the factors contributing to the extended outages, impacts to the 66 PSAPs, and actions AT&T will take to avoid outages in the future. The main cause of the 911 outages stemmed from the fact that the AT&T personnel were not allowed to provide supplemental power sources to the key network in a timely manner. This was due to the fact that AT&T personnel were not allowed to access the site in order to restore power because 1) the building had not been determined to be structurally safe enough to enter, and 2) the area was being assessed as a crime scene.
In the report, AT&T committed to improving its network resiliency, communications with 911 centers, and its backup-power capabilities. AT&T action items in response to this incident include:
- Evaluating engineering electrical-power-shutoff infrastructure nationwide.
- Conducting engineering studies to enhance backup-generator flexibility and capability.
- Talking with government officials about establishing national protocols to expedite access.
- Diversifying the communications paths to 911.
(Source: IWCE’s Urgent Communications)
FEMA’s National Integration Center (NIC) has updated the Job Titles / Position Qualifications and National Qualification System (NQS) Position Task Books (PTBs) for 25 Incident Management Team (IMT) positions.
The update is a product of stakeholder input as part of periodic reviews conducted by the NIC. These documents were last updated in 2017.
This update is a substantial one, including the Incident Commander, all of the Incident Command Staff, all Section Chiefs in three of the functional areas of incident management in the Incident Organizational Structure (Planning, Logistics and Finance/Administration), 12 Unit Leaders, three Branch Directors in the Operations Section (Service, Support, and Air Operations) and two Group Supervisors (Air Support and Air Tactical).
The NIC’s Position Qualifications define the minimum qualifications criteria for personnel serving in defined incident management and support positions. Position Task Books identify the competencies, behaviors, and tasks that personnel should demonstrate to become qualified for a defined incident management and support position. Together, these documents help to establish resource typing definitions, providing a common language for the mobilization of resources and a common incident management platform for emergency responders and officials.
Visit FEMA’s website to review the Position Qualifications and Position Task Books for all 25 updated positions. These updates will also be available to search and browse in the NIC’s Resource Typing Library Tool.
(Source: FEMA’s National Integration Center)
The Talking TIM webinar series, brought to you by the Federal Highway Administration (FHWA), provides a forum where Traffic Incident Management (TIM) champions with any level of experience can exchange information about current practices, programs and technologies. Each month, the FHWA TIM Program Team will feature content that highlights successful programs, identifies best practices and showcases technology that advances the profession.
The June 2021 Talking TIM webinar will focus on Unmanned Aerial Systems (UAS) for Traffic Incident Management. Unmanned aerial systems are an emerging technology that is poised to take traffic incident management (TIM) to a new level of speed, precision and efficiency. UAS reduces responder time on scene, accelerates crash investigations, creates better situational awareness for responders, and is a cost-effective measuring and mapping alternative.
The target audience for this webinar includes members of transportation agencies, traffic/transportation management center personnel, GIS and mapping staff, traffic data analysts, emergency management organizations and public safety agencies.
Interested participants may obtain 1.5 Professional Development Hours (PDHs) by attending this webinar.
The Talking TIM webinar series is hosted by the National Operations Center of Excellence (NOCoE), a partnership of the American Association of State Highway and Transportation Officials (AASHTO), the Institute of Transportation Engineers (ITE), and the Intelligent Transportation Society of America (ITSA) with support from the Federal Highway Administration (FHWA).
This free webinar will take place on June 23, 2021 from 1:30 p.m. to 3:30 p.m. EST. For more information about the webinar topic, speakers, and how to register, visit the NOCoE’s web page for this event.
To learn how you can obtain PDH credits, visit the National Operations Center of Excellence’s (NOCoE) Webinar PDH Credits page. You can also visit NOCoE’s Talking TIM Webinar Series to access recordings of past webinars and announcements of future webinars in the Talking TIM series.
For more information about TIM technologies, training and data, visit the FHWA Every Day Counts Next Generation TIM initiative.
(Sources: NOCCoE, FHWA)
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