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USCIS Announces Policy Manual Update on
Case Assistance and Feedback Options
U.S. Citizenship and Immigration Services (USCIS) is updating guidance in Volume 1, Part A, of the USCIS Policy Manual to include current case assistance and feedback avenues.
What You Need to Know
The Policy Manual update:
- Recommends that stakeholders submit a change of address through the self-service change of address tool in their USCIS online account as soon as possible;
- Updates how USCIS resolves address discrepancies;
- Updates information on our case assistance tools and resources to reflect the expansion of online tools and resources;
- Replaces program-specific case assistance information with a link to our Contact Us webpage, where stakeholders can find detailed, program-specific assistance information;
- Updates our response time goals for service requests from 15 calendar days to 15 business days, which is current USCIS practice. It also removes the timeframe for processing priority requests but retains priority processing for certain categories; and
- Updates and clarifies information on providing feedback to USCIS.
More Information
Protect yourself from immigration scams. If you need legal advice on immigration matters, make sure the person helping you is authorized to give legal advice. Visit the Avoid Scams page for information and resources.
For more information on USCIS and its programs, please visit uscis.gov or follow us on X (formerly Twitter), Instagram, YouTube, Facebook, and LinkedIn.
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 Upcoming Engagements
To view a list of upcoming local and national engagements, please visit uscis.gov/outreach.
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