ALCOAST 115/24 - MAR 2024 AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

R 071536Z MAR 24 MID120000950188U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 115/24
SSIC 4050
SUBJ: AY2024 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER
SATISFACTION SURVEY (CSS) INFORMATION
A. The Joint Travel Regulations (JTR)
B. Defense Transportation Regulation (DTR) 4500.9-R-Part IV A
C. Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR),
COMDTINST M4600.17B
1. The assignment year (AY) 2024 Household Good (HHG) transportation
season will soon be upon us. To ensure all members have the most
success with their movement of HHGs, commands are highly encouraged
to provide each transferring or separating member with a copy of
this ALCOAST and include HHG counseling on PCS check-out sheets.
The transportation industry's peak season runs from 15 May to 31
August with the busiest time being between 15 June and 31 July.
Members must book HHG shipments at the earliest opportunity to
ensure a smooth transition and successful outcome. Trying to
schedule a shipment during the busiest times (between 15 June and 31
July) may be challenging, and avoiding these peak times is highly
recommended. Members should not cancel or enter into a rental
agreement, lease, or buy/sell a home until they have verified with
their local Transportation Office (TO) that the requested dates have
been confirmed by the Transportation Service Provider (TSP).
2. HHG counseling may be conducted in-person by a TO, or members may
self-counsel through the Defense Personal Property System (DPS) at:
(Copy and Paste URL Below into Browser)

https://www.militaryonesource.mil/moving-pcs/plan-to-move/moving-
personal-property/

Members must register for a username and password with a valid
civilian email account. Registration may take up to 72 hours, so
members should plan accordingly. Once the member's HHGs event has
been requested in DPS, a copy of the signed PCS orders must be
provided to the origin to complete the shipment request. Guidance
on Personally Procured Moves (PPM) will be published in a separate
ALCOAST.
3. If operational commitments prevent a member from scheduling their
HHG shipment or PPM, they should seek guidance from their local TO
or legal assistance office to assign a trusted agent or grant a
special power of attorney to schedule the HHG shipment on their
behalf.
4. Members must understand their weight limit and the consequences
of exceeding their maximum allowable weight. Exceeding the weight
limit will create excess costs for both shipping and storage that
must be paid by the member. Maximum HHG weight allowances and
non-temporary storage (NTS) Weight Allowance (pounds) are found in
Par. 051401 of REF (A) at:
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https://www.travel.dod.mil/Policy-Regulations/Joint-Travel-
Regulations/

To help members calculate the approximate weight of their HHGs
before pack-out, an easy method is to estimate 1,500 pounds per room
(not including storage rooms or bathrooms), and add the estimated
weight of large appliances and items in the garage, storage rooms,
basement, etc. Weight estimates are not official and cannot be used
to refute excess weight charges. If a member disputes the HHG
weight, they may request a re-weigh via their DPS account, the TSP,
or the destination PPSO. It is NOT possible to reweigh HHGs after
delivery.
5. A member married to another service member must ensure their
origin HHG counselor is aware of their marital status, as they may
request to combine their HHG weight allowances for one shipment.
Weight allowances may not be combined after delivery in an attempt
to offset HHG weight overages. Waivers are not authorized.
6. Professional books, papers, and equipment (PBP&E or pro-gear) is
limited to a maximum of 2,000 pounds per member and spousal pro-gear
is limited to 500 pounds. Member and spousal pro-gear may not be
combined. The Service member must certify that the PBP&E are
necessary for official duty at the next PDS. PBP&E must be notated
in DPS at origin and listed on the origin inventory sheets.
Guidance and limitations on pro-gear are found in 051304 and
Appendix A of REF (A). Pro-gear cannot be claimed after delivery in
an attempt to offset HHG weight overages. Waivers are not
authorized.
7. Members will receive Customer Satisfaction Surveys (CSS) upon
completion of various phases in the move process. Completion of the
CSS is required and must be completed the within 7 days of receipt.
The CSS is used for the Government to capture customer feedback on
satisfaction with the TSP.
8. Full Replacement Value (FVR) protection is provided at no
additional cost to the member.
    a. For personal property lost, damaged or destroyed while in the
care of the TSP, the TSP's maximum liability on each shipment is
$10,000 per shipment or $6.00 times the net weight of the HHG
shipment, or gross weight of the Unaccompanied Baggage shipment, not
to exceed $75,000, whichever is greater.
    b. Members should consider purchasing insurance through a third
party for higher value shipments.
    c. Members are responsible for submission of damage claims and
should understand that claim submission is a multi-step process.
Incorrect claims or claims submitted beyond the prescribed timeline
may result in reduced compensation. To ensure proper and timely
notification to the TSP and compliance with service requirements,
specific guidance can be found at:
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https://www.uscg.mil/Resources/Legal/LSC/Household-Goods-Claims/

9. Members authorized to ship a privately owned vehicle (POV) to or
from OCONUS locations must ensure all vehicle safety recall notices
are resolved prior to arranging shipment and must review the
guidance found in Par. 053001 of REF (A) to determine requirements,
reimbursement, excess costs, and restrictions that may apply to
their respective vehicle and VPC use. Specific information on POV
safety recalls is available at:
(Copy and Paste URL Below into Browser)

https://www.pcsmypov.com

10. Authorization for shipment of a POV at government expense when a
member is physically unable to drive, or there is insufficient time
to drive and report as ordered, in accordance with Par. 052901 of
REF (A) and 052901 of REF (C), may only be granted by COMDT
(CG-1M12).
11. Members with dependents who elect to ship a second POV at their
own expense in CONUS should review the guidance found in Par. 052902
of REF (A) to determine eligibility, reimbursement, excess costs,
and restrictions that may apply to their respective situation.
Members shipping in CONUS are not entitled to reimbursement for
expenses for delivery to or pick-up from the carrier and are not
authorized to use VPCs. The member's orders must reflect
authorization of entitlement to ship a POV and maximum
reimbursement. Proof of POV ownership by the member or lawful
dependent must be provided.
12. Under certain circumstances, short-distance moves (local moves)
for PDSs located in close proximity may be authorized a HHG move and
DLA through the Secretarial Process COMDT (CG-1M12). Members
requesting a local move should review 051901 of REF (A), Par. 0519,
and Figure 5-1 of REF (C), and request Secretarial Process review
through their administrative chain of command.
13. COMDT (CG-1M12) Travel & Transportation Policy team can be
reached by email at: SMB-COMDT-TravelTransportationPolicy@USCG.MIL
14. RADM, M. W. Raymond, Assistant Commandant for Military Personnel
(CG-1M), sends.
15. Internet release is authorized.