ALCOAST 102/23 - MAR 2023 AY2023 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER SATISFACTION SURVEY (CSS) INFORMATION

R 141216Z MAR 23 MID200080807053U
FM COMDT COGARD WASHINGTON DC
TO ALCOAST
BT
UNCLAS
ALCOAST 102/23
SSIC 4050
SUBJ: AY2023 HOUSEHOLD GOODS (HHG) AND MANDATORY CUSTOMER
SATISFACTION SURVEY (CSS) INFORMATION
A. The Joint Travel Regulations (JTR)
B. Defense Transportation Regulation Part IV (DTR), DTR 4500.9-R
C. Coast Guard Supplement to the Joint Travel Regulations
(CGS-JTR), COMDTINST M4600.17B
1. The 2023 HHG transportation season will soon be upon us. To
ensure all members have the most success with their movement of
HHGs, commands are highly encouraged to provide each transferring
or separating member with a copy of this ALCOAST and include HHGs
counseling on PCS check-out sheets. The transportation industry's
peak season runs from 15 May to 31 August with the busiest time
being between 15 June and 31 July. We realize that many decisions
must be made prior to requesting packing and moving dates and
booking shipments. Booking your shipment needs to be made at the
earliest opportunity to ensure a smooth transition and successful
outcome. Trying to schedule a shipment during the busiest times
(between 15 June and 31 July) may be challenging, avoiding these
peak times is highly recommended. Members should not cancel or
enter into a rental agreement, lease, or buy/sell a home until they
have verified with their local Transportation Office (TO) that the
requested dates have been confirmed by the Transportation Service
Provider (TSP).
2. HHG counseling may be conducted in-person by a TO, or members
may self-counsel through the Defense Personal Property System (DPS)
at:
(Copy and Paste URL Below into Browser)

https://www.militaryonesource.mil/moving-pcs/plan-to-move/
moving-personal-property/

Members must register for a username and password with a valid
civilian email account. Registration may take up to 72 hours, so
members should plan accordingly. Once the member's HHGs event has
been requested in DPS, a copy of the signed PCS orders must be
provided to the origin TO to complete the shipment request.
Guidance on PPMs will be published in a separate ALCOAST.
3. If operational commitments prevent a member from scheduling their
HHG shipment or PPM, they should seek guidance from their local TO
legal assistance office to assign a trusted agent or grant a special
power of attorney to schedule the HHG shipment on their behalf.
4. Members must understand their weight limits and the consequences
of exceeding their maximum allowable weight. Exceeding the weight
limits will create excess costs for both shipping and storage that
must be paid by the member. Maximum HHG weight allowances and
non-temporary storage (NTS) Weight Allowance (Pounds) are found
in Par. 051401 of REF (A) at:
(Copy and Paste URL Below into Browser)

https://www.travel.dod.mil/Policy-Regulations/Joint-Travel-
Regulations/

To help members calculate the approximate weight of their HHGs
before pack-out, an easy and usually dependable method for making
this estimate is to figure 1,500 pounds per room (not including
storage rooms or bathrooms), then add the estimated weight of large
appliances and items in the garage, storage rooms, basement, etc.
Weight estimates are not official and cannot be used to refute
excess weight charges. If a member disputes the HHG weight, they
may request a re-weigh via their DPS account, the TSP, or the
destination PPSO. It is NOT possible to reweigh HHGs after delivery.
5. A member married to another service member must ensure their
origin HHG counselor is aware of their marital status, as they may
request to combine their HHG weight allowances for one shipment.
Weight allowances may not be combined after delivery in an attempt
to offset HHG weight overages. Waivers are not authorized.
6. Professional books, papers, and equipment (PBP&E or pro-gear)
is limited to a maximum of 2,000 pounds per member and spousal
pro-gear is limited to 500 pounds. Member and Spousal pro-gear
may not be combined. The Service member must certify that the PBP&E
are necessary for official duty at the next PDS. Guidance and
limitations on pro-gear are found in 051304 and Appendix A of REF
(A). Pro-gear cannot be claimed after delivery in an attempt to
offset HHG weight overages. Waivers are not authorized.
7. The JTR was recently changed to allow greater flexibility
regarding the shipping of gun safes. This recent change allows gun
safes to be shipped in addition to the Service member's maximum HHG
weight allowance. Guidance and limitations on gun safes can be found
in Par. 051304 of REF (A).
8. After delivery of each completed HHG shipment, a Customer
Satisfaction Survey (CSS) is required to be completed within 7
days. The CSS is used for the Government to capture the electronic
feedback on satisfaction or non-satisfaction ratings of its
continued use of the TSP.
9. Full Replacement Value (FVR) protection is provided at no
additional cost to the member.
    a. For personal property lost, damaged or destroyed while in the
care of the TSP, the TSP's maximum liability on each shipment is
$10,000 per shipment or $6.00 times the net weight of the HHG
shipment, or gross weight of the Unaccompanied Baggage shipment, not
to exceed $75,000, whichever is greater.
    b. Members should consider purchasing insurance through a third
party for higher value shipments.
    c. Members are responsible for submission of damage claims and
should understand that claim submission is a multi-step process.
Incorrect claims or claims submitted beyond the prescribed timeline
may result in reduced compensation. To ensure proper and timely
notification to the TSP and compliance with service requirements,
specific guidance can be found at:
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https://www.uscg.mil/Resources/Legal/LSC/Household-Goods-Claims/

10. Members authorized to ship a privately owned vehicle (POV) to,
from, or between OCONUS locations must ensure all vehicle safety
recall notices are resolved prior to arranging shipment and review
the guidance found in Par. 053001 of REF (A) to determine
requirements, reimbursement, excess costs, and restrictions that may
apply to their respective vehicle, and VPC use. Specific
information on POV safety recalls is available at:
(Copy and Paste URL Below into Browser)

https://www.pcsmypov.com

11. Authorization for shipment of a POV at government expense when
a member is physically unable to drive, or there is insufficient
time to drive and report as ordered, in accordance with Par. 052901
of REF (A) and 052901 of REF (C), may only be granted by
COMDT (CG-133).
12. Members with dependents who elect to ship a second POV at their
own expense in CONUS should review the guidance found in Par. 052902
of REF (A) to determine eligibility, reimbursement, excess costs,
and restrictions that may apply to their respective situation.
Members shipping in CONUS are not entitled to reimbursement for
expenses for delivery to or pick-up from the carrier. The member's
orders must reflect authorization of entitlement to ship a POV and
maximum reimbursement. Proof of POV ownership by member or lawful
dependent must be provided.
13. Short-distance moves (local moves) for PDSs located in close
proximity may be authorized a HHG move and DLA through the
Secretarial Process COMDT (CG-1332). Members requesting a local
move should review 051901 of REF (A), Par. 0519 and Figure 5-1 of
REF (C).
14. The COMDT (CG-1332) Travel & Transportation Team can be reached
by email at: HQS-DG-LST-CG-1332-TRAVEL@USCG.MIL.
15. Dr. D. M. Navarro, Acting Assistant Commandant for Human
Resources (CG-1), sends.
16. Internet release is authorized.