E-Gov Travel System (ETS) FAQ and User Guide Updates

U.S. Coast Guard sent this bulletin at 01/28/2022 10:39 AM EST

united states coast guard

https://content.govdelivery.com/accounts/USDHSCG/bulletins/3080244

Travel Assist Team Update

The Travel Assist Team, originally scheduled to shut down on January 31, will continue through February 2022. 

Travel Assist Teams hotline: 1-866-800-USCG (8724).

Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager. Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 8 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.

E-Gov Travel System (ETS) Frequently Asked Updates

A new list of ETS frequently asked questions is available via PPC's ETS web page (https://www.dcms.uscg.mil/ppc/travel/ets). This list covers post go-live issues. Here is a direct link to the file (the file is in PDF format): https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSpostgoliveFAQs.pdf Please submit any new questions to the TMO at HQS-SMB-CG-1332-TravelManagementOffice@uscg.mil.

The following ETS user guides have recently been updated. Updates include adding information specific to U. S. Coast Guard users. 

Updated Guides for Travelers/Travel Arrangers:

Title Description ID Rev. 
FIRST LOG ON AND PROFILE UPDATES Before you can log on and use ETS to manage your travel needs, you need a user ID and access credentials. A travel policy manager or other authority in your office or workgroup will provide you with this information When your account is available, you will receive an email message notifying you that your account has been created. The email provides you with a link you must follow to complete your security profile and gain access to ETS. UG15 11/21
APPLICATION OVERVIEW An overview of the ETS application. UG10 01/22
GETTING STARTED Getting started with ETS. This guide lists the various browser, booking site, and desktop requirements needed to run ETS. UG20 01/22
CREATING LOCAL TRAVEL CLAIMS How to create a local travel claim in ETS. UG50 01/22

In case you missed it: List of ETS User Guide Updates (13 January 2022)

Be sure to visit the ETS User Guides web page at https://www.dcms.uscg.mil/ppc/Travel/ETS/Guides/ for more guides and Quick Reference Cards.

This is an update from the U. S. Coast Guard Pay & Personnel Center  in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy and the ETS travel claim system. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to PPC Procedures & Development (PPC-PD) via email to PPC-SMB-PPC-PD@uscg.mil