PPC Call Center - Live Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls. Please note that in order to maintain safe social distancing, the members live on the phones will be reduced, so wait times may be longer than normal.

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time, Monday through Friday.

Customers can also submit trouble tickets by emailing PPC-DG-CustomerCare@uscg.mil.

For those with CG Portal access, trouble tickets can also be submitted through the online trouble ticket form found at: https://cg.portal.uscg.mil/units/ppc/SitePages/Contact%20Us.aspx

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PPC Retiree & Annuitant Services Web Pages and Files

• RAS Home Page
• Retirement Package (PDF)
• Account Changes, Directory Assistance & FAQs
• Blended Retirement System (BRS)
• Retirement Certificates
• Retirement Processing
• Retired Direct Access / Global Pay Self Service
• Cost of Living Adjustments (COLA)
• Survivor Benefit Plan (SBP)
• Retired Pay Calculators
• The Retirees' Newsletter

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PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: http://www.dcms.uscg.mil/ppc/ccb/survey/

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

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This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (Customer Care) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-866-772-8724
Commercial: 785-339-2200
Fax: 785-339-3770
Email: ppc-dg-customercare@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/