Direct Access Maintenance Outage ExtendedU.S. Coast Guard no topic Update

U.S. Coast Guard sent this bulletin at 01/02/2019 09:50 AM EST

united states coast guard


The limited availability to Direct Access, outlined in ALCOAST 381/18 has been extended in order to support 2019 pay rate and other regulatory changes. Direct Access was originally scheduled to be reactivated at 2359 EST Monday, December 31, 2018; however, the system will now be reactivated at 2359 EST, Monday, January 7, 2019. This limited availability to Direct Access will continue to impact all Active Duty, Reservists, Retirees, Annuitants and civilian supervisors of military members. During this timeframe, access to self-service in Direct Access for all users will be unavailable. This means no login access, including no ability to submit absence requests, no processing of pay or separation transactions and no processing of orders to include Reserve IDT, ADT, etc. Efforts are currently being made to work through current workforce challenges to complete the Direct Access tech refresh as quickly as possible. 

PPC Retiree & Annuitant Services Web Pages and Files

PPC Customer Satisfaction Survey:

We continually monitor our processes in an ongoing attempt to Improve service. Anytime you receive service from us, you are invited to fill out our customer service survey at: http://www.dcms.uscg.mil/ppc/ccb/survey/

Note: In order to ensure the safety and security of your information our Customer Satisfaction Survey is only accessible from within the Coast Guard Data Network. If you would like to provide feedback on the service you received, but do not have access to the Coast Guard Data Network (via a Coast Guard Standard Workstation), please contact us by email to PPC-DG-M-Feedback@uscg.mil.

This is an update from the U. S. Coast Guard Pay & Personnel Center in Topeka, KS. We use this distribution list to keep our customers informed about the Direct Access HR system and matters pertaining to military retired pay and benefits. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to richard.a.etheridge@uscg.mil.

Do not reply to this message. Replies to this address are not monitored. Contact PPC (ras) for assistance with Direct Access/Global Pay or other account issues.

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy St
Topeka KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770
Email: ppc-dg-ras@uscg.mil
https://www.dcms.uscg.mil/ppc/ras/