ALCGPSC 143/18 - GOVERNMENT TRAVEL CHARGE CARD (GTCC): DELAYED TRANSITION FROM JPMC TO CITI BANK

R 08NOV18
ALCGPSC 143/18
SUBJ:  GOVERNMENT TRAVEL CHARGE CARD (GTCC): DELAYED TRANSITION FROM JPMC TO CITI BANK
1. Current JPMC charge cards shall be retained and used for official travel through 29 January 2019. GSA approved a 60-day delay to the 
planned implementation of the SMARTPAY3 contract, adjusting the transition date from JPMC to CITI as the travel card provider from 30 November 
2018 to 30 January 2019.
2. The GTCC Program sent e-mails to ~39K personnel who were already mailed their new CITI travel cards advising them of the change in schedule, 
providing specific instructions for maintaining their JPMC card, and to ensure their new CITI card was properly received and activated. In addition, 
e-mails were sent to ~1K cardholders who have not yet been issued new CITI cards to explain the change in schedule and provide notification they 
should receive their new CITI travel cards in December.  
3. Current cardholders are encouraged to take the following actions:
    a. Review the FAQ again as we continue to update the questions and answers provided.  The FAQ is available at http://dcms.uscg.mil/GOVTrvl/ under 
    the Transition from JPMC to CITI for Travel Charge Cards ***Important News!!!*** section.  
    b. Follow the instructions that are included with the new CITI card for activating the new card at http://cardactivation.citi.com. The new CITI 
    card must be activated immediately to validate receipt. Although the card is activated, it will not work until 30 January 2019.  
    c. After activating the new CITI travel card, follow the instructions for logging into CITI Manager System at: 
    https://home.cards.citidirect.com/CommercialCard/ux/index.html#/login;if the online activation process is followed, the cardholder will be prompted 
    to do this step automatically.
    d. Cardholders who did not receive the new card or accidently shredded it, should call CITI per the FAQ and request a new card be issued as soon as possible.  
    e. Cardholders should maintain their current JPMC Travel Card until 29 January 2019.
    f. Ensure mailing and e-mail addresses are current in the JPMC system through 29 January 2019.
    g. Retain and then start using your new CITI Travel Card for approved, official travel on 30 January 2019.  
4. Applications: If you have an open JPMC travel card, you will not be required to submit a new GTCC application. Personnel who are not current cardholders 
and need to apply for a card, should follow the guidance posted on our website: https://www.dcms.uscg.mil/GOVTrvl/Travel_Card/#How_do_I_get_a_Government_Travel_Card. 
The information will be updated once the new CITI application process is available.
5. All other questions should be directed as follows: 
    a. Cardholders and travel card applicants: Direct GTCC questions to their unit GTCC Travel Manager. Members may determine their supporting Travel Managers under 
    the contacts page located at http://www.dcms.uscg.mil/GOVTrvl/. 
    b. GTCC Travel Managers: Direct questions to Ms. Carlene Curry at 703-258-5996, Evelyn.C.Curry@uscg.mil, or Mr. Matt Ruckert at 703-201-3080, Matthew.T.Ruckert@uscg.mil.
6. Released: CAPT P.N. Melnick, Deputy Commander, Personnel Service Center. The Service Center for Our Most Important Resource – Our People.
7. Internet release is authorized.