CSMS # 61361745 - ACE Portal Modernization: Error Messages Displaying in Organizational Broker View in the Modernized ACE Portal

U.S. Customs and Border Protection sent this bulletin at 07/12/2024 04:42 PM EDT

Cargo Systems Messaging Service

CSMS # 61361745 - ACE Portal Modernization: Error Messages Displaying in Organizational Broker View in the Modernized ACE Portal

U.S. Customs and Border Protection (CBP) is aware of an issue impacting trade users who attempt to create or upload new employee information to their national permit record inside the Organizational Broker view of their modernized ACE Secure Data Portal (ACE Portal) account.

Trade users may encounter the following error messages:

• “Error Saving Record” – This message appears when a trade user attempts to creates a new employee record under the Employees tab within the National Permit record of the Organizational Broker account view. This error prevents a user from creating a new employee record.

record saving error

• “INVALID_TYPE_ON_FIELD_IN_RECORD…” – After attempting to use the Bulk Upload feature (under the Employees tab within the National Permit record of the Organizational Broker account view), this message appears when a user selects View Upload to review the results of the bulk upload. This error prevents a user from uploading employee information.

In the interim, trade users should contact their designated Broker Management Officer (BMO) and submit a written notification of the new and updated employee record information. For a complete list of BMO contacts, review CBP’s Customs Brokers webpage.

CBP is actively working to resolve this issue and will publish a follow-up message when more information is available.

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