CSMS # 61213383 - ACE Portal Modernization: Account Restoration Login Window Extending to 72 Hours

U.S. Customs and Border Protection sent this bulletin at 07/01/2024 12:12 PM EDT

Cargo Systems Messaging Service

CSMS # 61213383 - ACE Portal Modernization: Account Restoration Login Window Extending to 72 Hours

On June 30, 2024, U.S. Customs and Border Protection (CBP) extended the ACE Portal account restoration window from same-day to 72 hours. Now, when an ACE Portal account is reactivated, the affected account user has 72 hours from the time of reactivation to log into the reactivated account. If the user does not login within 72 hours, the account will become disabled again.

For ACE Portal account support, contact ACE.Support@cbp.dhs.gov.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes.