CSMS # 55574769 - Reminder: FDA ITACS Not Receiving All Arrival Information

U.S. Customs and Border Protection sent this bulletin at 03/21/2023 08:48 AM EDT

Cargo Systems Messaging Service

CSMS # 55574769 - Reminder: FDA ITACS Not Receiving All Arrival Information

Due to recent inquiries, FDA would like to provide a reminder that FDA is not receiving arrival information for all ACE entries with FDA data. FDA’s Import Trade Auxiliary Communication System (ITACS) will display the message "FDA entry status information is not available pending receipt of Conveyance Arrival Notification." for truck and air shipments until the electronic arrival notification is received. As a result, this message is currently being displayed in ITACS for some truck and air shipments filed in ACE even after the goods have physically arrived. Receipt of this message does not affect the user’s ability to upload documents or to submit line availability information via ITACS; nor does it affect FDA’s ability to review the entry.

CBP has been advised of the recent increase in occurrences of this issue for investigation.

Customs brokers/filers are to rely on ACE messaging for status information. Other parties associated with the entry, including importers, logistics partners, etc. are to contact the broker/filer for status information.

Please contact ITACS Support at ITACSSupport@fda.hhs.gov with any questions regarding this message or ITACS in general.

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