CSMS #42327317 - ACE ACCOUNT MERGE REQUEST – PROCESS CHANGE FOR THE COVID-19 PERIOD

U.S. Customs and Border Protection sent this bulletin at 04/10/2020 09:07 AM EDT

Cargo Systems Messaging Service

CSMS #42327317 - ACE ACCOUNT MERGE REQUEST – PROCESS CHANGE FOR THE COVID-19 PERIOD

ACE Account merge requests currently require an originally signed letter mailed or couriered to the ACE Portal Account Administrator and a copy emailed to ACE Support.

https://www.cbp.gov/trade/automated/getting-started/portal-managing

To facilitate ACE Account merge requests during the COVID-19 event, when CBP might not handle mail, please email a copy of the originally signed letter to

the ACE Portal Account Administrator at selma.e.larson@cbp.dhs.gov
and to ACE Support at ace.support@cbp.dhs.gov

Please remember:
If you have a National Account Manager (NAM), email your letter to your NAM and not to the ACE Portal Account Administrator.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

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