CSMS# 19-000331 - Processing Delays of FDA ACE Entries During Peak Hours

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06/27/2019 04:26 PM EDT

Partner Government Agencies

CBP and FDA are aware of intermittent slowdowns during peak hours. Trade may experience delays during these times, mainly in the afternoon. CBP and FDA technical teams are actively working on a resolution.

If you have questions on the status of specific entries, please include your Client Representative and ACE Support on all correspondence.

ACE Support can be contacted from 6:00 AM -10:00 PM Eastern, 7 days a week, at 877-345-1101 or ACE_Support@fda.hhs.gov.