CSMS# 18-000423 - ACE Drawback Certification Mailbox Deactivation
U.S. Customs and Border Protection sent this bulletin at 07/05/2018 02:20 PM EDTYou are subscribed to Trade Policy Updates for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
07/05/2018 01:32 PM EDT
Trade Policy Updates
The Office of Trade (OT) is advising the trade and drawback personnel that the Drawback Certification mailbox (DrawbackCertification@cbp.dhs.gov), monitored by the OT Trade Transformation Office (TTO), will be deactivated on July 9, 2018. The Drawback Certification mailbox was created to assist the trade with transitioning into drawback filing in the Automated Commercial Environment (ACE).
After July 9, 2018, filers should contact their assigned Client Representatives for assistance with ACE ABI drawback questions when resolving ABI drawback transaction issues. If the specific drawback issue is unresolved, the filer may open a ticket via the CBP technical help desk at (866) 530-4172. Drawback Specialists in the field can address procedural questions.
Please refer to the link below for other available resources to assist drawback filers with navigating drawback in ACE: ACE Drawback CATAIR, ACE Drawback Error Dictionary and the Drawback Business Rules and Process Document.
https://www.cbp.gov/trade/automated/news/drawback
For questions or comments regarding this message, please send email to OTDrawback@cpb.dhs.gov
The Office of Trade (OT) is advising the trade and drawback personnel that the Drawback Certification mailbox (DrawbackCertification@cbp.dhs.gov), monitored by the OT Trade Transformation Office (TTO), will be deactivated on July 9, 2018. The Drawback Certification mailbox was created to assist the trade with transitioning into drawback filing in the Automated Commercial Environment (ACE).
After July 9, 2018, filers should contact their assigned Client Representatives for assistance with ACE ABI drawback questions when resolving ABI drawback transaction issues. If the specific drawback issue is unresolved, the filer may open a ticket via the CBP technical help desk at (866) 530-4172. Drawback Specialists in the field can address procedural questions.
Please refer to the link below for other available resources to assist drawback filers with navigating drawback in ACE: ACE Drawback CATAIR, ACE Drawback Error Dictionary and the Drawback Business Rules and Process Document.
https://www.cbp.gov/trade/automated/news/drawback
For questions or comments regarding this message, please send email to OTDrawback@cpb.dhs.gov
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