CSMS# 17-000800 - ACE Processing Issues: Update as of 10:15am EST
U.S. Customs and Border Protection sent this bulletin at 12/22/2017 11:20 AM ESTYou are subscribed to Trade Policy Updates for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
12/22/2017 10:33 AM EST
Trade Policy Updates
STATUS - As of 10:15 a.m., ACE continues experiencing an outage that is impacting CBP users ability to login to ACE applications to include Cargo Release, Entry summary and E214. CBP is actively addressing the situation and will inform the trade as soon as the issue is resolved. CBP port offices were instructed to move to downtime procedures as appropriate when the issue was identified. Manual release processes may be needed and local ports should be contacted to release held freight after completion of examinations.
Related CSMS No. 17-000798, 17-000799
STATUS - As of 10:15 a.m., ACE continues experiencing an outage that is impacting CBP users ability to login to ACE applications to include Cargo Release, Entry summary and E214. CBP is actively addressing the situation and will inform the trade as soon as the issue is resolved. CBP port offices were instructed to move to downtime procedures as appropriate when the issue was identified. Manual release processes may be needed and local ports should be contacted to release held freight after completion of examinations.
Related CSMS No. 17-000798, 17-000799
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