SFH Guaranteed Origination
July 25, 2022
USDA Single Family Housing Guaranteed Loan Program (SFHGLP) 1-800 CALL System is Now Available
Enhancing the customer-first mindset, while creating efficiencies for the Agency and our partners, is a priority of the SFHGLP. We’ve heard the feedback from lenders requesting a phone line to speak directly with SFHGLP staff, and are excited to announce the formal launch of our new Customer Access Lender Line (CALL).
The CALL USDA system is available to provide turn time updates, as well as access to specialists and analysts who are available to answer your questions on:
- Specific Files
- Lender Recertification and Approval
- Policies and Scenarios
- GUS Technical Questions
The CALL USDA system is easy to use, provides quick responses, and improves communication between lenders and the SFHGLP teams. Following completion of a successful pilot program, we are pleased to move forward with a full implementation of the CALL system.
The phone system is available from 9:00 a.m. to 3:30 pm ET. The toll free number for CALL USDA is (833) 314-0168. It is an interactive voice response system that interacts with callers and gathers information by giving choices via a menu. It performs actions based on the telephone keypad or voice responses. You simply follow the general prompts and then select from the following options:
Turn Time Updates 1
Specific File Questions 2
Lender Recertifications and Approvals 3
Policy & Scenario Questions 4
GUS Technical Questions 5
As a reminder, you can also e-mail your questions directly to the Policy, Analysis, and Communications Branch at sfhgld.program@usda.gov. A full list of SFHGLP Contacts and Resources is available at https://www.rd.usda.gov/sites/default/files/SFHGLPContactList.pdf
Thank you for supporting the Single-Family Housing Guaranteed Loan Program!
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