USDA SFHG Application Bookmark Technical Bulletin

USDA Rural Development sent this bulletin at 01/13/2021 06:09 PM EST

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USDA Rural Development - Together, America Prospers

SFH Guaranteed Origination

January 13, 2021

USDA SFHG Application Bookmark Technical Bulletin

Both internal and external users have recently reported issues when attempting to access eAuthentication protected USDA systems (e.g. Guaranteed Underwriting System). The following error message is being returned after a user enters their eAuthentication credentials:

It has been determined that the issue is only impacting users that saved a bookmark to the eAuthentication login page instead of bookmarking the USDA LINC page. To eliminate the issue, users should change their existing bookmark to reference the following url: https://usdalinc.sc.egov.usda.gov/RHShome.do. Users should not bookmark the eAuthentication landing page where credentials are entered.

Help Resources

USDA ITS Service Desk Support Center

For e-Authentication assistance

Email: eAuthHelpDesk@ftc.usda.gov

Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)

Rural Development Help Desk

For GUS system, outage or functionality assistance

Email: RD.HD@STL.USDA.GOV

Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

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