Action Required: Reset your password

Starting on November 15th you can come back to HealthCare.gov to find a health plan that works for you and your family. It’s time to get ready.

First, visit HealthCare.gov and make sure you can access your Marketplace account. You may need to reset your password.

Here’s what to do:

1. Visit HealthCare.gov now and click log-in.
2. If you don’t remember your password, or your password isn’t working, click the ”Forgot Your Password” link.
3. Enter your username and click “Send email.” Remember, your username may be your email address.
4. Look for the “Forgot Marketplace Password” email we’ll send you to create a new password for your account.
5. Follow the link in the email and answer the 3 security questions you chose when you first created your account.
6. Create and confirm your new password. We strongly recommend that you create a unique password. You can’t use any of the last 6 passwords you’ve used for HealthCare.gov.
7. Click “Reset Password.”
8. Wait for the message that your password was successfully reset.
9. Log in with your new password.

If you’re still not able to log in, try these troubleshooting tips.

The HealthCare.gov Team