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The Open Enrollment Period is one of the busiest times for agents and brokers in the Marketplace. To ensure you have a successful 2023 Open Enrollment Period, it may be helpful to review the Agents & Brokers Learning On Demand: Answers to Your Frequently Asked Questions (FAQs) video which will support you in learning how to handle difficult or unique situations.
In this video, the Centers for Medicare & Medicaid Services (CMS) and Center for Consumer Information and Insurance Oversight (CCIIO) bring in their subject matter experts to answer some of the most commonly asked questions for agents and brokers. The video provides responses to these questions as well as additional resources related to each FAQ. Topics addressed in the video include:
- Best practices for obtaining consumer consent
- Estimating income for a consumer who is self-employed or does not have a 1099 or W-2
- Receiving credit after the fact for consumers you assisted who did not enter your National Producer Number on the Marketplace application
- Assisting consumers with requests for retro-effective or retro-termination dates
To find answers to more FAQs, you can visit the Agent and Broker FAQs webpage. You can also watch additional application walkthrough and technical assistance videos by visiting the Agent and Broker Video Learning Center.
Have questions? Contact the Agent/Broker Email Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov.
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