In week two of the 2020 Open Enrollment period, 754,967 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday. Consequently, the cumulative totals reported in this snapshot reflect one fewer day than last year.
Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchange and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.
The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.
HealthCare.gov Platform Snapshot
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Week 2: Nov 3-9
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Plan Selections
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754,967
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New Consumers
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196,005
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Consumers Renewing Coverage
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558,962
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Consumers on Applications Submitted
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1,299,753
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Call Center Volume
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478,471
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Calls with Spanish Speaking Representative
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38,159
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HealthCare.gov Users
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2,579,598
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CuidadoDeSalud.gov Users
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90,771
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Window Shopping HealthCare.gov Users
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258,685
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Window Shopping CuidadoDeSalud.gov Users
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9,073
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CMS plans to release enrollment snapshots weekly during the Open Enrollment period.
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