|
Even though Open Enrollment has ended, you can continue to use Help On Demand to help consumers who are seeking assistance with the Marketplace.
Help On Demand will begin accepting new requests from consumers again in early January. At that time you will start receiving new referrals from consumers seeking assistance with special enrollment periods and other changes in circumstance. If you do not want to receive referrals outside of Open Enrollment, please update your availability in your Help On Demand profile under “Availability Settings” by setting an Extended Absence.
To update your availability settings, follow these steps:
- Log in to Help On Demand through BigWave Systems where five tabs will be available.
- Select the Profile tab.
- Select the Availability Settings tab and set availability by using one of the alternatives below.
There are three ways that you can specify your availability:
- Specify standard Hours of Availability for each day you are available for Marketplace referrals.
- Manually override your schedule using the button in the top-right corner of the screen. Simply move the Availability button to green when you want to start receiving referrals and then move it to red when you are ready to stop taking referrals.
- Mark your calendar as unavailable for an extended absence, such as vacation or family leave.
The goal of Help On Demand is to provide consumers with quick assistance. For this reason, you must accept referrals within 15 minutes or they will be reassigned to another available agent or broker. Update your availability regularly on your Help On Demand profile to ensure that you receive referrals when you’re ready to help consumers.
For more information on changing your availability status and additional tips on maximizing your participation in Help On Demand, click the button below to view our new tip sheet.
|
