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In need of support to assist clients
enrolling in the Individual Marketplace?
There are several resources available to support you.
If you need additional assistance, contact
the Marketplace Call Center. Use these
tips to get help quickly:
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Use the new Health Insurance Marketplace
Agent/Broker Direct Line (855-788-6275), available exclusively to agents and
brokers who have completed 2017 Marketplace registration to help with consumer
related eligibility and enrollment questions. When calling, enter your National Producer Number as
your ID.
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Call during off-peak hours. Peak times are
generally between 10:00 AM and 2:00 PM Eastern Time.
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Avoid calling around key enrollment deadlines
(i.e., December 12-15, January 12-15, and January 29-31), when possible.
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Contact the Small Business Health Options
Program (SHOP) Call Center at 1-800-706-7893 if you have questions about
enrolling small employers and employees in the SHOP Marketplace.
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